Frequently Asked Questions
Agency Pledges FAQs
How come my bill still shows that I have a past due balance when an agency pledge has been made for me on my behalf?
Your account will still reflect an overdue balance until the pledge payment is received.
Will my bill show an agency pledge I have received?
No, your bill will not reflect a pledge, but it will show any payments received from the previous billing cycle, which could include a pledge payment.
What if my agency pledge is expired but my account balance did not change?
You will have to contact the agency who made the pledge and confirm that the payment was sent to Direct Energy. The agency can call us if there are any discrepancies. If you have any questions, please contact Customer Service...
How does an agency pledge work with Direct Energy?
If your account receives an agency pledge, you are enrolled in an Payment Extension. The agency who pledged money to your account has 45 days to send payment to us to credit your account. It is still your responsibility to pay...
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