Frequently Asked Questions
Average Billing FAQs
What is Average Billing?
Average Billing allows you to pay an evened-out amount every month instead of receiving fluctuating month-to-month bills.
How is the Average Billing amount calculated?
First, Direct Energy adds your current bill amount to the previous 11 months' bill amounts for your service address. Then, that total amount will be divided by 12 (or by the total months available for your service address)....
What will my bill look like if I sign up for Average Billing?
Each bill will show your average billing amount due that month, as well as your actual usage, current price and any deferred balance. The deferred balance may be a credit or an amount you will owe in the future. If you pay more...
What are my payment options for Average Billing?
You can use the same payment options for your electricity bill payment as you would with regular billing. Here are the different payment methods: You can sign up for AutoPay to have the amount automatically paid each month....
How do I cancel Average Billing?
Please contact us at 1-888-305-3828 to cancel average billing.
What happens if I cancel Average Billing?
Any credit balance will be applied to your next bill or refunded to you; any outstanding deferred balance will be due at that time.
What if I'm a new customer interested in this program and don't have a billing history with Direct Energy?
If you have less than 11 months of bill amounts at this service address, Direct Energy will take the previous usage at the address and apply your current price to calculate your average monthly amount.
What happens if I close my Direct Energy account?
Any credit balance will be applied to your final bill or refunded to you; any outstanding deferred balance will be due at that time.
What is a deferred balance?
The deferred balance amount is the cumulative difference between your monthly Average Billing amount and what you would owe if you were not signed up for Average Billing. The deferred balance amount can be found on your monthly...
What happens to my deferred balance when I transfer my service?
You may be eligible to have your deferred balance carried over to your new address. Direct Energy will notify you if you are eligible at the time you request a transfer of service.
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