Average Billing FAQs
Does Direct Energy offer a leveled or average payment plan to its customers?
Yes, we do have such a service, though we refer to it as "Average Billing." You can call Customer Service at 1-855-461-1926 to speak with a representative in order to express your interest in receiving more information on Average...
How does an Average Billing Plan work with Direct Energy?
The Average Billing Plan averages your monthly invoice to provide a way for you to budget energy dollars. The Average Billing Plan is convenient because it bills you approximately the same amount each month, though the amount...
How can I break my Average Billing Plan?
There are four primary ways you can break the terms of your Average Billing Plan agreement with Direct Energy: Two consecutive missed payments; Enrollment in a Payment Extension or Deferred Payment Plan; Enrollment in Summary...
What happens if I break my Average Billing Plan?
You will be removed from the Average Billing Plan, and the accumulated variance balance will be due as part the balance on your next bill.
How can I opt out of my Average Billing Plan?
If want to end your Average Billing plan please call our Customer Service at 1-888-305-3828. Your next bill will factor in any unpaid average balance. If the Accumulated Average Balance is a credit, such as $300cr, you paid...
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