How does a Payment Extension work with Direct Energy?

The Payment Extension option is a short-term extension of the due date for the full payment of your past-due balance. The Payment Extension provides you assurance that your account will not receive collections activity or be disconnected during the terms of your extension agreement. As opposed to a Deferred Payment Plan (DPP), this is not a structured long-term process for settling any past-due balance. A Payment Extension is offered to you if you are less than seven (7) days after your bill due date.

Once you have been approved for a Payment Extension, you have eight (8) days to pay your balance in full.

Support for COVID-19

We're here to support our customers affected by the COVID-19 situation. If you're experiencing financial hardship at this time, the following options are available to you:

  • Deferred Payment Plan: You can set up a formal arrangement with us to pay an outstanding electric bill in installments. Call 1-888-305-3828 to get started.
  • Neighbor-to-Neighbor: Contact the local community action agency in your area for assistance paying your electric bill.
  • COVID-19 Relief Program: The Texas PUC has set up a bill assistance program for customers impacted by COVID-19. Please call 866-454-8387 and press option 1 for more information and to check eligibility.

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