Why can't I setup or pay with my bank account (ACH)?

If you had 2 payments get declined for Non-Sufficient Funds (NSF) or any other reason in the last 12 months, you will not be able to make a payment using your bank account (ACH) or schedule your payment using your bank account (ACH). However, after 12 months after the first Non-Sufficient Funds (NSF) or declined payment was recorded, you will be then have the ability to set-up or make a payment using your bank account (ACH).

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

Contact Us

© 2018 Direct Energy. All Rights Reserved. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable. PUCT Certificate No. 10040. Norton Secured