Is there a way to update or add a new payment method?

To add a credit card/debit card to your account, please follow these instructions:

  1. Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account).
  2. Hover over the Billing & Payments tab and click Payment Methods.
  3. Click the Add Payment Method button.
  4. Select your Credit/Debit Card as your payment type and choose a Nickname for this payment type.
  5. Enter your preferred credit card number without dashes, expiration date, security code, and billing zip code for your credit card.
  6. If you want to make this payment type your default method, please click the check box.
  7. Click Save Payment Method to confirm this method.

You can also click Cancel if you decide you do not want to add a new payment method.

To add a bank account (ACH) to your account, please follow these instructions:

  1. Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account)
  2. Hover over the Billing & Payments tab and select Payment Methods.
  3. Click the Add Payment Method button on the right.
  4. Select your Bank Account as your payment type and choose a Nickname for this payment type.
  5. Enter your First Name, Last Name, Routing Number, and Account Number for the ACH Bank Account you want to use.
  6. If you want to make this payment type your default method, click the check box.
  7. Click Save Payment Method to confirm this method.

You can also click Cancel if you decide you do not want to add a new payment method.

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