Payment Center and Payment Options Frequently Asked Questions for Texas, Payment Center and Payment Options

Payment Center and Payment Options FAQs

  • How do I delete my Automatic Payment Rule?

    To delete your Automatic Payment Rule, please do the following: Log into or register your Online Account Manager account at https://directenergy.com/account. Select the "Make a Payment" button from the Homepage or the Billing...

  • How do I set up an Automatic Payment Rule?

    From the Payment Center, you will be able to make payments, add a payment type to your profile, set up an Automatic Payment Rule, and view payment history for your direct energy account. To get started, log into or register your...

  • How do I update my Payment Method? What do I do if my credit card expires?

    From the Payment Center, you will be able to make payments, add a payment type to your profile, set up an Automatic Payment Rule, and view payment history for your direct energy account. To get started, log into or register your...

  • How do I make changes to my Automatic Payment Rule?

    You cannot make changes to an existing rule. You must delete the Automatic Payment Rule and Update the payment method and then add a new rule. Updating the payment type attached to the Rule does not update the automatic payment...

  • How do I Add a New Payment Method?

    From the Payment Center, you will be able to make payments, add a payment type to your profile, set up an Automatic Payment Rule, and view payment history for your account. To get started, log into or register your Online Account...

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