Payment Center and Payment Options Frequently Asked Questions for Texas, Payment Center and Payment Options

Payment Center and Payment Options FAQs

  • How do I delete my Automatic Payment Rule?

    To delete your Automatic Payment Rule, please do the following:

    1. Log into or register your Online Account Manager account at https://directenergy.com/account.
    2. Select the "Make a Payment" button from the Homepage or the Billing and Payments tab.
    3. The Payment Center will open to the "Pay My Bill" page.
    4. Select the "Automatic Payments" link from the left side menu.
    5. Select the Automatic Payment rule by clicking on the Payment ID number from the table.
    6. Press the "Delete" button.

    Note: Deleting a rule will not cancel any payments already...

  • How do I set up an Automatic Payment Rule?

    From the Payment Center, you will be able to make payments, add a payment type to your profile, set up an Automatic Payment Rule, and view payment history for your direct energy account. To get started, log into or register your Online Account Manager account at www.directenergy.com/account.

    To set up an Automatic Payment Rule, please do the following:

    1. Select the "Automatic Payments" link from the left side menu.
    2. Choose your account number from the drop down menu.
    3. Press the "Go" button.
    4. Click on the "Add Automatic Payment" button at the top right of the screen
    5. Select the payment method to use for making Automatic Payments and submit.
      • You must already have setup a Payment Method before you can setup an automatic payment rule.
      • Note: Only one automatic payment rule can exist on your account.
      • To verify that your account is set up, you will see the following message on the "Pay My Bill" page: "Please note, an automatic payment rule already exists for this...

      • How do I update my Payment Method? What do I do if my credit card expires?

        From the Payment Center, you will be able to make payments, add a payment type to your profile, set up an Automatic Payment Rule, and view payment history for your direct energy account. To get started, log into or register your Online Account Manager account at www.directenergy.com/account.

        To update your Payment Method if your credit card expires, please do the following:

        1. Login to your account or Register your account.
        2. Select the "Make A Payment" button from the Homepage or the Billing and Payments Tab.
        3. The Payment Center will open to the "Pay My Bill" page.
        4. Select the "Payment Methods" link from the left side menu.
        5. Select the Payment Method to update.
          • To add new types go to "Add a new payment method."
        6. Enter the new credit card expiration date and press the "Update" button.
        7. If you have a payment method tied to an automatic Payment Rule, you must Delete the rule first and make the change and then setup a new rule.
          • Updating the payment type attached to the Rule does not update the automatic payment rule.
          • Your Automatic Payment will continue to use the old payment information.

        IMPORTANT: Please remove Payment Methods that are not current from your profile. As an Auto Pay customer, it is suggested that only one Payment Method be stored on your profile, to be used for your Automatic Payment...

      • How do I make changes to my Automatic Payment Rule?

        You cannot make changes to an existing rule. You must delete the Automatic Payment Rule and Update the payment method and then add a new rule.

        Updating the payment type attached to the Rule does not update the automatic payment rule. Your Automatic Payment will continue to use the old payment...

      • How do I Add a New Payment Method?

        From the Payment Center, you will be able to make payments, add a payment type to your profile, set up an Automatic Payment Rule, and view payment history for your account. To get started, log into or register your Online Account Manager account at www.directenergy.com/account.

        To add a New Payment Method, please do the following:

        1. Login to your account or Register your account.
        2. Select the "Make A Payment" button from the Homepage or the Billing and Payments Tab.
        3. The Payment Center will open to the "Pay My Bill" page.
        4. Select the "Payment Methods" link from the left side menu of the Payment Center.
        5. From the dropdown menu in the middle of the screen, select "Add a new bank account" or "Add a new credit card" and press the "Go" button.
        6. Enter the new payment information.
        7. View and agree to the Terms and Conditions and check the box.
        8. Press the "Add" button.
        9. Delete other payment methods not in use. Note: If you have an automatic payment rule setup, you must delete the rule before you can delete the payment method.

        To set up a new Credit Card Payment Method to the Payment Center Account, please do the following:

        1. Adding a New Credit Card Payment Method
          • Select from the dropdown "Add a new credit card"
          • Then press the [Go] button.
          • Enter card information:
            • Card Type
            • Card Number
            • Expiration Date
            • Name on Card (pre-populated)
            • Nickname (description a customer will see as the payment method when paying)
        2. Customer must check box to agree to terms. Link above describes Storage terms and conditions.
        3. Then press [Add] button.

        To set up a New Bank Account in the Payment Center Account, please do the following:

        1. Select "Add Bank Account Type"
        2. Enter the following information:
          • Account Holder Name (pre-populated)
          • Routing Number
          • Account Number
          • Nickname (description a customer will see as the payment method when paying)
        3. Agree to terms and conditions.
        4. Press [Add]...

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