How do I Add a New Payment Method?

From the Payment Center, you will be able to make payments, add a payment type to your profile, set up an Automatic Payment Rule, and view payment history for your account. To get started, log into or register your Online Account Manager account at www.directenergy.com/account.

To add a New Payment Method, please do the following:

  1. Login to your account or Register your account.
  2. Select the "Make A Payment" button from the Homepage or the Billing and Payments Tab.
  3. The Payment Center will open to the "Pay My Bill" page.
  4. Select the "Payment Methods" link from the left side menu of the Payment Center.
  5. From the dropdown menu in the middle of the screen, select "Add a new bank account" or "Add a new credit card" and press the "Go" button.
  6. Enter the new payment information.
  7. View and agree to the Terms and Conditions and check the box.
  8. Press the "Add" button.
  9. Delete other payment methods not in use. Note: If you have an automatic payment rule setup, you must delete the rule before you can delete the payment method.

To set up a new Credit Card Payment Method to the Payment Center Account, please do the following:

  1. Adding a New Credit Card Payment Method
    • Select from the dropdown "Add a new credit card"
    • Then press the [Go] button.
    • Enter card information:
      • Card Type
      • Card Number
      • Expiration Date
      • Name on Card (pre-populated)
      • Nickname (description a customer will see as the payment method when paying)
  2. Customer must check box to agree to terms. Link above describes Storage terms and conditions.
  3. Then press [Add] button.

To set up a New Bank Account in the Payment Center Account, please do the following:

  1. Select "Add Bank Account Type"
  2. Enter the following information:
    • Account Holder Name (pre-populated)
    • Routing Number
    • Account Number
    • Nickname (description a customer will see as the payment method when paying)
  3. Agree to terms and conditions.
  4. Press [Add] button

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