If you've already activated your SmartThings Hub and connected a few devices but can't find them in the mobile app, you're probably experiencing one of two problems.
1)You may be logged in on the wrong account.
Try logging out of the mobile app and logging back in with the email address you used to originally create your SmartThings account. Make sure you select "Log In" rather than Sign Up." Signing up will create a new SmartThings account entirely.
2) You may be looking at the wrong location.
Try switching to another location through the following steps:
Remember, to see the devices you have connected to your hub tap "Things" from the Dashboard.
If you're still having trouble locating your Things, contact firstname.lastname@example.org, and we'll go searching for them together.
Please visit Contact Us and select your state of residence to view the contact information for your area.Contact Us