Why can't I locate my devices in the Smartthings mobile app?

If you've already activated your SmartThings Hub and connected a few devices but can't find them in the mobile app, you're probably experiencing one of two problems.

1)You may be logged in on the wrong account.

Try logging out of the mobile app and logging back in with the email address you used to originally create your SmartThings account. Make sure you select "Log In" rather than Sign Up." Signing up will create a new SmartThings account entirely.

2) You may be looking at the wrong location.

Try switching to another location through the following steps:

  1. Go to the left menu by tapping the icon in the upper left corner of the mobile app
  2. Tap the "V" icon next to your location name
  3. Select the corresponding image for your correct location

Remember, to see the devices you have connected to your hub tap "Things" from the Dashboard.

If you're still having trouble locating your Things, contact support@smartthings.com, and we'll go searching for them together.

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