Why does my SmartThings Android app keep crashing?

In most cases, there are a few simple steps you can perform to fix crashing issues with the SmartThings Android app.

  1. Open Android "Settings"
  2. Scroll down and select "Application Manager"
  3. Under "Downloaded,"" scroll down to select "SmartThings"
  4. Select "Clear Cache" and then select "Clear Data"

In most cases, your app will be able to load now without issue. It's worth noting that if you were previously logged in to the app you'll have to log back in at this point.

Depending on the Android version you're using, or even who manufactured your phone, these steps might vary slightly. If you can't find or access the "Application Manager," try "Apps" or feel free to contact support@smartthings.com for assistance.

If these steps do not work, try uninstalling and re-installing the SmartThings mobile app. If you still run into trouble, please contact support@smartthings.com for assistance.

Want to contact a customer care representative?


Please visit Contact Us and select your state of residence to view the contact information for your area.

Contact Us

© 2018 Direct Energy. All Rights Reserved. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable. PUCT Certificate No. 10040. Norton Secured