There are a few reasons why Remote Access is not working on your WeMo® Insight Switch:
Remote Access Not Enabled: During WeMo setup, it attempts to enable the Remote Access feature. In case you were not able to set up this feature, you can enable Remote Access on your WeMo anytime.
Long Response Time: When accessing WeMo remotely, the WeMo App contacts the Remote Cloud Server which relays the command back to your WeMo device at home. The App sets a response time to connect to the Remote Cloud Server and if it doesn't receive a response, it will show the message Not Detected. It may take some time for the Cloud to locate your WeMo depending upon network congestion.
For additional information about the WeMo Insight Switch, please visit the WeMo FAQ's.
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