The Provider of Last Resort (POLR) becomes your provider when your Retail Electric Provider (REP) exits the market for any reason. If your REP were to go out of business, the POLR becomes your temporary REP so that you do not experience an interruption in service. Think of the POLR as a safety net.
If the REP for your home or small business goes out of business, you can expect the following:
To learn more about POLR policies in case your REP goes out of business, you are welcome to read this document from the Texas PUC.
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