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Still Need Help?

If you couldn't locate the appropriate question or the answer you needed in the FAQ section, we can still help. The list of links below provides phone numbers you can call for other customer service needs, including residential and business service with Direct Energy and reporting a power emergency in your area. In case of power outage or gas leak, please contact the local utility company for your area.

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For Your Home

Sign Up Online

1-855-461-1926
(Mon-Fri: 7:00am - 7:00pm, Sat: 7:00am - 4:00pm, Sun: Closed)

Move Your Service
1-800-651-3171

Support for Energy Customers

For your Home

1-800-651-3171
(Mon-Fri: 7:00am - 7:00pm, Sat: 7:00am - 4:00pm, Sun: Closed)

Fax
1-866-863-1658

Postal Service
Direct Energy, PMB #51
7385 North State Route 3
Westerville, OH 43082

Email: Customer Service

Need Help with Home Protection

Direct Energy Protection Plans
1-855-334-3577

Power Outage & Emergency

Natural Gas Utility

NIPSCO
1-800-634-3524

Corporate

Residential Energy, Corporate

Direct Energy
12 Greenway Plaza
Suite 250
Houston, TX 77046
1-713-877-3500

Business Energy

Direct Energy Business
1001 Liberty Avenue, 12th Floor
Pittsburgh, PA 15222
1-800-830-5923

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