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Maryland - We're Here To Help. Contact Us Today

Think of it as us being in the right place at your right time. Whenever you need help, we want to be there to provide it. You can reach out to us over the phone, e-mail, Facebook, and Twitter to get the assistance you need.

Frequently Asked Questions

You have questions? We have answers, and we want to provide them when you need them most. Our helpful FAQ section will address your concerns - from electricity and natural gas, to home services, rewards, products, and beyond.

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EMERGENCY CONTACT INFORMATION

In case of a power outage or downed line, contact your local utility. If your utility is not listed below contact 9-1-1.

Potomac Edison1-800-255-3443
Baltimore Gas & Electric1-800-685-0123
Delmarva Power1-800-375-7117
PEPCO1-202-833-7500

Still Need Help?

If you couldn't locate the appropriate question or the answer you needed in the FAQ section, we can still help. The list of links below provides phone numbers you can call for other customer service needs, including residential and business service with Direct Energy and reporting a power emergency in your area. In case of power outage or gas leak, please contact the local utility company for your area.

Sign Up for Energy

For Your Home

Sign Up Online

1-855-461-1926

Move Your Service
1-888-200-7930

Small Business

1-866-348-4193
(Mon - Fri: 8:00am-6:00pm EST)
Email: Sign Up

Large Business

1-888-925-9115
(Mon - Fri: 8:00am-5:00pm EST)
Email: Sign Up

Support for Energy Customers

For your Home

1-888-200-7930

Fax
1-800-457-9686

Postal Service
Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046

Email: Customer Service

Small & Large Business

Electricity
1-888-925-9115
(Mon - Fri: 8:30am-6:00pm EST)
Email: Customer Service

Natural Gas
1-800-437-7265
(Mon - Fri: 8:30am-5:00pm EST)
Email: Customer Service

PURA Contact Information

State of Connecticut Public Utilities Regulatory Authority
Phone: 1-800-382-4586 (toll free) or 1-860-827-1553
Ten Franklin Square, New Britain, CT 06051
pura.information@ct.gov

Need Help with Home Services

Benjamin Franklin
1-800-471-0809

Direct Energy Protection Plans
1-855-261-9822

Mister Sparky
1-800-595-8644

One Hour Heating & Air Conditioning
1-800-574-1725

Power Outage & Emergency

Electricity Utility

Baltimore Gas and Electric Company
1-800-685-0123

Delmarva Power & Light Co. - Eastern Shore of MD
1-800-898-8045

Delmarva Power & Light Co. - Hartford Counties
1-800-898-8042

Potomac Edison
1-888-544-4877

Potomac Electric Power Company (PEPCO)
1-877-737-2662

Natural Gas Utility

Baltimore Gas and Electric (BGE)
1-800-685-0123

Washington Gas
1-800-752-7520

Corporate

Residential Energy, Corporate

Direct Energy
12 Greenway Plaza
Suite 250
Houston, TX 77046
1-713-877-3500

Home Services

Direct Energy
P.O. Box 850
Lincolnshire, Illinois 60069-0850
1-888-334-3577

Business Energy

Direct Energy Business
1001 Liberty Avenue, 12th Floor
Pittsburgh, PA 15222
1-800-830-5923


Direct Energy Business
1 Hess Plaza
Woodbridge, NJ 07095
1-800-437-7265

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