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Direct Energy SMS Terms and Conditions Frequently Asked Questions

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Customer Support for our energy customers

Text Message FAQs and Terms & Conditions

Direct Energy's alerts allow you to receive important information about your account via email or text message. You receive alerts such as energy usage, weather and more. On your Communication Preferences page, you can choose the alerts you want on demand. Some alerts are automatically sent to you.
(Note: Prepaid customers may receive different alerts.)

There are three ways you can opt in to receive text messages:

  • You can opt in through your Online Account Manager by following these steps:
  • 1. Log in into your Online Account Manager.
    2. Select "Communication Preferences" from the menu on the left hand side. From there, you can choose the alerts you want to receive.
  • Another way to opt in is by calling us at 1-888-305-3828. You will give the customer care representative your phone number and tell them which text alerts you would like to receive.
  • You can also opt-in when signing up for an energy plan. At this time, you can also opt in to receive text messages about bill credits and exclusive offers by checking the box(es) next to the alert you want to receive.

The amount and frequency of text messages you receive solely depends on the type of programs and options you have selected. You can receive messages on demand by texting a specific keyword to 62715. Direct Energy will only send you text messages you selected to receive.

Here is a list of the providers that participate in Direct Energy's alerts:
  • Bluegrass Cellular
  • Boost Mobile
  • C Spire Wireless(formerly Cellsouth)
  • Carolina West Wireless
  • ACS Wireless Alltel (Verizon Wireless)
  • Appalachian Wireless
  • AT&T
  • Cellular One of East Central Illinois
  • Farmers Mutual Telephone Co
  • GCI Communications
  • Hawkeye(Chat Mobility)
  • Hawkeye(Northwest Missouri Cellular)
  • Cincinnati Bell Wireless Cricket®Duet IP
  • CTC Telecom
  • Epic Touch
  • Illinois Valley Cellular
  • Inland Cellular
  • MetroPCS
  • PCS
  • Mosaic Telecom
  • Nex-Tech Wireless
  • nTelos
  • Panhandle Telecommunications(PTCI)
  • Peoples Pioneer
  • SprintTM
  • West Central Wireless
  • Thumb Cellular
  • T-Mobile®
  • U.S.Cellular®
  • Union Telephone Company
  • United Wireless
  • Verizon Wireless
  • Virgin Mobile®

There is absolutely no fee. Direct Energy does not charge you a fee for receiving text messages however message and data rates may apply depending on the type of plan you have with your wireless provider.

At this time, we can only send out text messages to United States phone numbers.

There are three ways to opt out of receiving Direct Energy's alerts:

  • To adjust your text message preferences, go to your Communication Preferences page and uncheck the box(es) next to the alerts you no longer want to receive.
  • To unsubscribe from all Direct Energy text messages, text STOP to 62715 from your mobile device.
  • You can also call 1-888-305-3828 to speak with a customer care representative, who will help you opt out of text messages or remove your cell phone number from your account. Once you have opted out, you will receive a confirmation text message from Direct Energy alerts about your opt out.

  • *On the due date of your FINAL invoice, your device will automatically be opted out. You will receive a text from Direct Energy alerts confirming you are opted-out.*

For assistance regarding text messages, text HELP to 62715. You can also contact us via email at ga-deonlinehelptx@directenergy.com or call us at 1-888-305-3828, our customer support team is available 24/7

Post-pay customers can choose which alerts you want to sign up to receive automatically on their Communication Preferences page:

  • Receive a notification when text alerts are available.
  • Receive an alert five days before your Direct Energy bill is due. (Note: You are expected to pay your bill on or before your due date even if you do not receive an alert)
  • Receive an alert if your energy usage is significantly higher than usual.
  • Receive an alert as soon as your energy bill is posted on your account.
  • Receive an alert after payment was successfully made.
  • Receive an alert when your payment was unable to be processed.
  • Receive an alert 5 days leading up to the expiration date of your existing credit card. (AutoPay Only)
  • Receive alerts after being removed from AutoPay.
  • Receive alerts when you start a new service
  • Receive an alert when you stop service.
  • Receive an alert when a disconnect/reconnect issue notice has been issued.

You can text the following keywords to 62715 to get the information you need:

  • HELP — for resources you can use to find the answers to any questions regarding your account.
  • BILL — to receive your total amount and the due date of your current Direct Energy Bill.
  • ESTBILL — for an estimate of your next bill based on your current billing cycle usage.
  • USAGE — to receive your usage in kilowatt-hours so far this month.
  • STOP — to stop receiving all Direct Energy's text messages. This will not affect your account.
  • COST — to receive the cost of your energy usage so far this month.
  • Message and data rates may apply.

In your Communication Preferences page, you can subscribe for the alerts you want to receive:

  • Receive a weekly and daily balance alert with your current balance and estimated days remaining*.
  • Receive a low balance alert when your account balance is estimated to be less than $5 in seven days or less. This is based on your average energy consumption*.
  • Receive an alert after payment has been confirmed. (This happens as soon as your account is updated to reflect a recent payment*)
  • Receive an alert after successfully enrolling in AutoPay
  • Receive a reminder when your credit card is about to expire
  • Receive a reminder after service reconnection

Direct Energy is committed to protect your personal information, read our Privacy Statement to learn more.

Have a question about a plan or need help placing an order?

Call us: 1-855-461-1926

Hours: 8:00am-8:00pm ET Monday-Friday
8:00am-5:00pm ET Saturday
Closed Sunday

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