Environmental Policy, light bulb and tree

How We Do Business

The business principles valued by our company are transparent, embraced by employees across the organization, and wholly reflected in our day-to-day operations. Within each guiding principle, Direct Energy actively conducts business in a way that makes us proud to serve our customers.

Demonstrate Integrity in Corporate Conduct

We are committed to working within the laws and regulations of all the countries in which we operate. In the absence of adequate laws and regulations, we adopt recognized international standards of best practice and promote these in our business operations. We also support the 10 principles described in the United Nations Global Compact and seek to address social, ethical, or environmental matters that may affect our shareholders, employees, customers and neighbors.

Focus on Health, Safety, and Security

The health, safety, and security of our employees, customers, and others who may be affected by our activities are a top priority. We believe that all work-related fatalities, injuries, and illnesses can be prevented, and we are committed to ensuring that all employees work in a safe and healthy way.

Ensure Openness and Transparency

Open and transparent communications with our shareholders, employees, customers, local communities, and society are important to us, but we also respect commercial confidentiality and the privacy of our employees and customers.

We provide meaningful and timely communications to stakeholders of our social, ethical, and environmental performance, as this forms part of our business principles, through Centrica's annual reporting process and online progress reports.

Enhance Customer Experiences and Business Partnerships

We treat our customers fairly and professionally by delivering quality products and customer service and building trust and credibility. We also work with our customers to ensure they understand how to use our products and services safely and responsibly. We maintain dialogue with regulators, consumer and industry organizations, and relevant not-for-profit organizations to inform our decision-making and ensure that we provide innovative products and services that are relevant to the markets in which we operate.

Value Our People

We are committed to creating a company of mutual trust and respect. We recruit people based on the qualifications and abilities needed to do the job, while promoting diversity and development throughout our business.

We work with our employees to ensure fair consultation and representation in decision-making, and respect employees' rights to freedom of association and collective bargaining. We do not tolerate discrimination, harassment, or bullying in the workplace.

Protect the Environment

We are committed to understanding, managing, and reducing the environmental impact of our activities. In particular, we are committed to doing our part in the transition to a low-carbon energy future. We aim to achieve this by sourcing energy from cleaner sources, reducing wasted energy, and developing and deploying new technology.

We are also committed to leading the consumer market for low-carbon energy products and services, helping customers to reduce their energy usage. We recognize that our operations, together with the way we deliver products and services, can have a major impact on the environment. This includes, but is not limited to, the way we use energy, manage our local environment and its biodiversity, operate our fleet of vehicles, and manage the waste we create. We work with our employees and suppliers to reduce these impacts.

Invest in Communities

We recognize that strong relationships and long-term partnerships with local communities are fundamental to our sustained success. Wherever we operate, we seek to develop enduring relationships with our neighbors based on mutual trust, respect, and an understanding of our impact. We are committed to providing additional targeted support for our more vulnerable customers.

Stakeholder Engagement

Structured, formal and informal engagement with all relevant stakeholders is fundamental to building trust, demonstrating our commitment to transparency, exchanging information and identifying risks and opportunities.

We are at the forefront of evolving trends, and we are continually gathering opinions among customers, employees, policy-makers, and our wider stakeholders so that our priorities remain relevant to our stakeholders and our business.


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