Our Code

Our commitment to doing the right thing and acting with integrity

Our Code is more than just a set of rules. It sets out the minimum expectations for how we go about our business and guides us to make good choices.

Our Code applies everywhere - to everyone who works for us, with us or alongside us. It forms the foundation of our Ethics & Compliance programme and represents a high-level summary of the key areas of our Policies and Standards.

Taken together, Our Code and our Policies and Standards, support our Values, demonstrate our commitment to being a responsible business, and bind us together in common pursuit of our strategy and purpose.

View Our Code.

Want to contact someone regarding Our Code?

  1. Raise concerns via our independent Speak Up processes set out in Our Code. Here, you will find instructions on how to communicate workplace concerns confidentially and anonymously, whether by phone or internet.
  2. Send mail to:
    Direct Energy
    Compliance Department
    12 Greenway Plaza, Suite 250
    Houston, TX 77046
  3. Send an e-mail to our Ethics and Compliance department.
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