Customer aid programs

We are proud to help Texans with electricity bill assistance in any way we can. Our Neighbor-to-Neighbor Program allows customers and fellow Texans to donate funds to help customers pay their energy bill. If you want to help others, you can donate to the program when you pay your Direct Energy bill. Our partnership with the Comprehensive Energy Assistance Program (CEAP), a federal government program aiding eligible low-income customers, also helps Texans around the state get the help they need with their electricity bills.

There are a few ways to apply for these funds:

• Find the assistance agency in your county by searching our list of agencies.
• Call 2-1-1 on your mobile phone, and an operator will connect you with an assistance agency in your community.
• Call 1-877-541-7905 between 8 a.m. and 5 p.m., Monday through Friday. This toll-free number will directly connect you with the CEAP service provider in your county.

To find out more about this and other electrictyibill assistance programs available to you in Texas, please visit the Texas Department of Housing and Community Affairs website.

Payment arrangement plans

Qualified customers may be eligible for one of Direct Energy's payment arrangement plans. Our available plans include:

• Payment Extension Plan: a short-term extension of the due date for full payment of past-due bills
• Deferred Payment Plan: an extended payment plan where past-due bills may be paid in installments
• Average Billing: a billing method that averages your monthly invoices so that you are charged about the same amount each month

If you are interested in one of these payment options, start a live chat below to speak to a friendly customer service representative, or contact us at 1-888-305-3828.

Payment Extension Plan

A Payment Extension is a short-term extension of the due date for the full payment of your past-due balance. If you arrange a Payment extension, your account will not receive collections activity and your electricity will not be disconnected during the terms of your extension agreement. Unlike a Deferred Payment Plan, this is a short-term arrangement rather than a long-term, structured payment plan. It’s designed for customers who simply need a little extra time to pay, rather than customers who need help paying electricity bill costs.

A Payment extension is offered to you if you are less than 7 days past your bill due date. Once you have been approved for a Payment extension, you have 8 days to pay your balance in full.

Click here for more information about Payment Extension Plans.

Deferred Payment Plan

Eligible customers can arrange a Deferred Payment Plan (DPP), which allows you to pay an outstanding bill in installments. A DPP is set up by dividing the entire outstanding balance into 2 to 5 equal installments. You will be required to pay your current monthly energy charges along with the DPP payment each month.

Click here for more information about DPP.

Average Monthly Billing

Eligible customers can enroll in Average Monthly Billing to help budget their energy costs. An Average Monthly Billing plan averages your monthly invoices so that you are charged about the same amount each month. The amount could differ slightly from month to month based on taxes, pass-through charges, and other fees. Your usage is reviewed monthly and adjustments are made to the payment amount based on your actual usage.

Your monthly bill is calculated by taking a rolling average of your electricity usage for the previous 11 months, plus your usage from the current month. That amount is divided by 12, taking into consideration the current month's energy rate with a slight adjustment for outside factors.

Click here to learn more about Average Monthly Billing.