Billing Information FAQS for Illinois

Billing Information FAQs

  • How can I receive assistance paying my Direct Energy bill?

    If you need to set up a Payment Arrangement for a bill, you should contact your local Illinois utility company to make a plan to pay your balance. Electricity Utility Ameren - 1-800-755-5000 COMED - 1-800-334-7661 Natural...

  • What is a kilowatt-hour or kWh?

    A kilowatt-hour is the unit of measurement for electricity usage. A kilowatt-hour is abbreviated on your bill as "kWh." The amount of electricity you used at your specific service address for a specific billing cycle is measured...

  • What do I do if I notice an error on my bill?

    If you have any questions about your electricity or natural gas charges on the bill you receive from your local utility in Illinois, please contact our Customer Care Team at 1-888-548-7540. If you have questions about your total...

  • Where do I send my payment after I switch to Direct Energy?

    You will continue to send payment for your monthly utility bill to your local utility company in Illinois. Electricity Utility Ameren - 1-800-755-5000 COMED - 1-800-334-7661 Natural Gas Utility Nicor Gas - 1-888-642-6748 Peoples...

  • Who do I contact to change my payment due date?

    You should contact your local utility company in Illinois to request a change to your payment due date. Electricity Utility Ameren - 1-800-755-5000 COMED - 1-800-334-7661 Natural Gas Utility Nicor Gas - 1-888-642-6748 Peoples...

Feeling a little social?

Please visit our social network pages.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.