I am a Gateway or Direct Energy customer, but I did not receive a check. Why not?

This error affected 3,615 out of over 70,000 Gateway accounts in New Jersey. Only those customers who were affected by the error received a refund check for the applicable amount related to their specific account. If you would like to verify that you were not one of the affected customers, please call our Customer Care Team toll-free at 1-800-805-8586, Monday - Friday, 8 a.m. - 5 p.m., ET. Additional contact information can also be found on our website at https://www.directenergy.com/nj/customer-support/contact-us.