Our error, although recently discovered, occurred back in 2014 and affected some, but not all, of our former customers. If you are no longer a Gateway or Direct Energy customer and received this letter and check it is because you were a former Gateway customer that was affected by this billing error. If you believe you received this letter and check in error, please call our Customer Care Team toll-free at 1-800-805-8586, Monday - Friday, 8 a.m. - 5 p.m., ET. Additional contact information can also be found on our website at: https://www.directenergy.com/nj/customer-support/contact-us.
Please visit Contact Us and select your state of residence to view the contact information for your area.Contact Us