Frequently Asked Questions

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  • Billing Information

    • What is a kilowatt-hour or kWh?

      A kilowatt-hour is the unit of measurement for electricity usage. A kilowatt-hour is abbreviated on your bill as "kWh." The amount of electricity you used at your specific service address for a specific billing cycle is measured...

    • How do I change the name on my Direct Energy account?

      In most areas, you will need to contact your local utility company to change the name and contact information for your account. This is because Direct Energy does not send your bill to you each month.

    • Will my bill look different if I choose Direct Energy?

      In most areas, when you select Direct Energy as your supplier in New York, you will continue to receive one bill from your utility company each month. You can see the breakdown between Direct Energy's charge for electric generation...

    • How would I be billed?

      Your local utility will continue to send you a bill. That bill will include the local utility's charges as well as Direct Energy charges. Your local utility will remit payment to Direct Energy for your gas supply charges.

    • How does a Payment Arrangement work with Direct Energy?

      In most areas, if you need to set up a Payment Arrangement, you should contact your local utility company to make a plan to pay for the balance on your monthly utility bill.

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