Frequently Asked Questions for New York

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  • Billing Information

    • What is a kilowatt-hour or kWh?

      A kilowatt-hour is the unit of measurement for electricity usage. A kilowatt-hour is abbreviated on your bill as "kWh." The amount of electricity you used at your specific service address for a specific billing cycle is measured by the utility company for your area as the number of kWh...

    • How do I change the name on my Direct Energy account?

      In most areas, you will need to contact your local utility company to change the name and contact information for your account. This is because Direct Energy does not send your bill to you each...

    • How can I receive assistance paying my Direct Energy bill?

      If you need to set up a Payment Arrangement for a bill, you should contact your local New York utility company to make a plan to pay your balance.

      Electricity Utility

      • Central Hudson - 1-800-527-2714
      • Con Edison - 1-800-752-6633
      • National Grid (NIMO) - 1-800-867-5222
      • Orange and Rockland - 1-877-434-4100
      • NYSEG - 1-800-572-1131
      • Rochester Gas & Power - 1-800-743-1701
      • Rockland Electric - 1-877-434-4100

      Natural Gas Utility

      • Central Hudson - 1-800-527-2714
      • Con Edison - 1-800-752-6633
      • National Grid (NIMO) for Metro NY - 1-718-643-4050
      • National Grid (NIMO) for Long Island - 1-800-490-0045
      • National Grid (NIMO) for Upstate NY - 1-800-892-2345
      • Orange and Rockland - 1-800-533-5325
      • NYSEG - 1-800-572-1121
      • Rochester Gas & Power - 1-800-743-1702

    • Will my bill look different if I choose Direct Energy?

      In most areas, when you select Direct Energy as your supplier in New York, you will continue to receive one bill from your utility company each month. You can see the breakdown between Direct Energy's charge for electric generation or gas supply and your utility charges for distribution service, any other services it provides, and taxes. If you are not signed up with a licensed electric or natural gas supplier, your utility bill will not separate the supply and transmission charges.

      Please be advised that not all utility companies use the same terminology. For example depending upon where you live, "supply" = "generation" and "delivery" = "distribution." For clarification on the terminology you see upon your monthly utility bill, please contact your local utility company.

      Electricity Utility

      • Central Hudson - 1-800-527-2714
      • Con Edison - 1-800-752-6633
      • National Grid (NIMO) - 1-800-867-5222
      • Orange and Rockland - 1-877-434-4100
      • NYSEG - 1-800-572-1131
      • Rochester Gas & Power - 1-800-743-1701
      • Rockland Electric - 1-877-434-4100

      Natural Gas Utility

      • Central Hudson - 1-800-527-2714
      • Con Edison - 1-800-752-6633
      • National Grid (NIMO) for Metro NY - 1-718-643-4050
      • National Grid (NIMO) for Long Island - 1-800-490-0045
      • National Grid (NIMO) for Upstate NY - 1-800-892-2345
      • Orange and Rockland - 1-800-533-5325
      • NYSEG - 1-800-572-1121
      • Rochester Gas & Power - 1-800-743-1702

    • What do I do if I notice an error on my bill?

      If you have any questions about your electricity or natural gas charges on the bill you receive from your local utility in New York, please contact our Customer Care Team at 1-855-461-1926. If you have questions about your total bill, please contact your local utility company.

      Electricity Utility

      • Central Hudson - 1-800-527-2714
      • Con Edison - 1-800-752-6633
      • National Grid (NIMO) - 1-800-867-5222
      • Orange and Rockland - 1-877-434-4100
      • NYSEG - 1-800-572-1131
      • Rochester Gas & Power - 1-800-743-1701
      • Rockland Electric - 1-877-434-4100

      Natural Gas Utility

      • Central Hudson - 1-800-527-2714
      • Con Edison - 1-800-752-6633
      • National Grid (NIMO) for Metro NY - 1-718-643-4050
      • National Grid (NIMO) for Long Island - 1-800-490-0045
      • National Grid (NIMO) for Upstate NY - 1-800-892-2345
      • Orange and Rockland - 1-800-533-5325
      • NYSEG - 1-800-572-1121
      • Rochester Gas & Power - 1-800-743-1702

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