Frequently Asked Questions

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• Billing Information

  • How can I receive assistance paying my Direct Energy bill?

    If you need to set up a Payment Arrangement for a bill, you should contact your local New York utility company to make a plan to pay your balance. Electricity Utility Central Hudson - 1-800-527-2714 Con Edison - 1-800-752-6633 National...

  • Will my bill look different if I choose Direct Energy?

    In most areas, when you select Direct Energy as your supplier in New York, you will continue to receive one bill from your utility company each month. You can see the breakdown between Direct Energy's charge for electric generation...

  • How would I be billed?

    Your local utility will continue to send you a bill. That bill will include the local utility's charges as well as Direct Energy charges. Your local utility will remit payment to Direct Energy for your gas supply charges.

  • What happens to my budget plan when I switch to Direct Energy?

    This is entirely dependent upon your local utility company in New York. For customers who are already enrolled in a budget billing program, your utility company should continue to provide you with a budget bill for the delivery...

  • What is a kilowatt-hour or kWh?

    A kilowatt-hour is the unit of measurement for electricity usage. A kilowatt-hour is abbreviated on your bill as "kWh." The amount of electricity you used at your specific service address for a specific billing cycle is measured...