Billing FAQs for Ohio

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• Billing Information

  • How can I receive assistance paying my Direct Energy bill?

    If you need to set up a Payment Arrangement for a bill, you should contact your local Ohio utility company to make a plan to pay your balance. Electricity Utility AEP Columbus Southern - 1-800-672-2231 AEP Ohio Power - 1-800-672-2231 AES...

  • What is a kilowatt-hour or kWh?

    A kilowatt-hour is the unit of measurement for electricity usage. A kilowatt-hour is abbreviated on your bill as "kWh." The amount of electricity you used at your specific service address for a specific billing cycle is measured...

  • What do I do if I notice an error on my bill?

    If you have any questions about your electricity or natural gas charges on the bill you receive from your local utility in Ohio, please contact our Customer Care Team at 1-888-548-7540. If you have questions about your total bill,...

  • Where do I send my payment after I switch to Direct Energy?

    You will continue to send payment for your monthly utility bill to your local utility company in Ohio. Electricity Utility AEP Columbus Southern - 1-800-672-2231 AEP Ohio Power - 1-800-672-2231 Dayton Power & Light - 1-877-468-8243 Duke...

  • Who do I contact to change my payment due date?

    You should contact your local utility company in Ohio to request a change to your payment due date. Electricity Utility AEP Columbus Southern - 1-800-672-2231 AEP Ohio Power - 1-800-672-2231 Dayton Power & Light - 1-877-468-8243 Duke...