What is a collection recovery fee?

A collection recovery fee is charged each time we send a Disconnection Notice to recoup charges for collection efforts. This involves calling customers who are past due in an attempt to collect the past due charges to avoid being disconnected, and any further collection events that could happen if the past due balance is not paid.

We will charge a Collection Recovery Fee of $30.00 each time we initiate collections activity or provide you a written disconnection notice. The Collection Recovery Fee will be assessed regardless of whether your electric service is disconnected.

Read more billing terms in our Texas billing glossary.