Why have I not received my Direct Energy bill?

There are a few reasons why you might not have received your bill at this time. The generation of your bill depends upon when your meter is read by the Transmission Distribution Service Provider (TDSP, also known as the utility company) for your area and when that meter reading is delivered to Direct Energy.

To better determine what might have happened to your bill, please call Customer Service at 1-855-461-1926 so that you can speak with a representative for assistance.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

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