How does a payment arrangement work with Direct Energy?
Qualified customers may be eligible for one of Direct Energy's payment arrangement plans. Currently, available plans include:
- Payment Extension Plan: a short-term extension of the due date for full payment of your current bill.
- Deferred Payment Plan: an extended payment plan where past-due bills may be paid in installments over a specified time period
- Bill Payment Assistance Program: a program funded through donations and federal grants to support local organizations that provide energy bill payment assistance to qualifying customers with financial needs. Call 2-1-1 to find an agency in your area who can help you pay your bill.
If you are interested in one of these payment options, contact our customer care team at 1-888-305-3828.
Want to contact a customer care representative?
Please visit Contact Us and select your state of residence to view the contact information for your area.