An energy or generation charge is what Direct Energy charges you for your electricity usage. This is based on the kilowatt-hours (kWh) of electricity used in a given billing cycle and the rate for that electricity. We calculate the charge by multiplying the number of kWh consumed during a billing cycle by your rate for energy (in cents per kWh).
For example, if you're signed up on a fixed-rate plan at 10.0 cents per kWh and you use 1,000 kWh during a billing cycle, your energy charge would be $100.00: 1,000 kWh x 10.0 cents per kWh = $100.00.
Please understand that the number of kWh you use in a billing cycle is not determined by Direct Energy but by the utility company for your area, based upon their reading of your meter.
Please visit Contact Us and select your state of residence to view the contact information for your area.Contact Us