Why is my bill so high?

Extreme temperatures can often mean increased energy usage and higher electricity or gas bills. If your bill is higher than usual, there could be several reasons, including:

  • Increased AC or heater use. The hotter or colder it is, the harder our heating and cooling systems have to work to keep our homes at a comfortable temperature. As the biggest energy user in your home, your HVAC system is a big contributor to a higher electric or gas bill.
  • You're home more. Extreme hot or cold weather usually drives us inside the comfort of our homes, where we use our AC or heater, lights and electronics. When the whole family is home using electricity, that can do a lot to drive up your bill.
  • You're on a variable-rate plan. With a variable-rate plan, your energy price per kilowatt-hour (kWh) could change month over month due to market prices, which can vary as temperatures rise and fall. That means during seasons where temperatures are hottest or coldest and there is more general demand for energy to cool or heat homes, your rate could increase.

Check out our seasonal energy hubs to learn more about why your bill could be unusually high and how to use less energy and save money:

Summer Energy Saving Tips

Winter Energy Saving Tips

Want to contact a customer care representative?


Please visit Contact Us and select your state of residence to view the contact information for your area.

Contact Us