As soon as your payment is received and/or reported to Direct Energy, we send the Reconnection order to the Transmission and Distribution Service Provider (TDSP, also known as your utility company) for your area. If you have a traditional analog meter, please be advised that it can take 24-48 hours for your power to be reconnected, depending upon the workload of the TDSP technicians. If you have a digital Smart Meter, it can take only a few hours for your power to be reconnected, but it still does depend upon the workload of the TDSP technicians.
You can call the TDSP for your area to obtain an estimated time frame in which your power will be reconnected. This information can be found on your Direct Energy bill and is provided below by area.
Houston and Surrounding Area
Dallas/Fort Worth and Surrounding Areas
For any further questions, please call Direct Energy Customer Service at 1-855-461-1926 to speak with a Phone Representative.
Please visit Contact Us and select your state of residence to view the contact information for your area.Contact Us