Why do I have a power outage in my area?

You could have a power outage in your area due to complications and fluctuations in the energy grid for your area. Such issues can be the result of inclement weather or higher-than-normal usage from increased heat or cold. You will need to speak with the Transmission & Distribution Service Provider (TDSP, also known as the utility company) for your area for more information, as the TDSP is the company that owns, maintains, and reads the lines, poles, and meters in your area.

Important Numbers in Case of a Power Outage

If you are experiencing a power outage, please contact your local Transmission & Distribution Service Provider (TDSP, also known as the utility company) for assistance. For your convenience, the numbers are listed below:

Houston and Surrounding Area

Dallas/Fort Worth and Surrounding Areas

South Texas

West Texas

For any further questions, please call Direct Energy Customer Service at 1-855-461-1926 to speak with a Phone Representative.

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