I'm a current Direct Energy customer who just renewed with Direct Your Plan. When will my new plan start?

Excellent question! And thanks for renewing with us!

You will start service on the new plan you created with Direct Your Plan on the first full billing cycle after your current plan ends.

For example, if you renewed with Direct Your Plan on 08/01/2015 and your current plan expires on 08/02/2015, but your current billing cycle ends on 08/20/2015, your new plan will begin on 08/21/2015.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

Contact Us

© 2019 Direct Energy. All Rights Reserved. PUCT Certificate No. 10040. Norton Secured