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Refer-a-Friend
What happens to my bill credits if I cancel my Direct Energy service?
The bill credits you've already earned are yours to keep. However, if you cancel your Direct Energy service, you won't be able to earn any more bill credits, including ones that may be...
What happens to my bill credits if I change my service and/or rate plan?
As long as you remain a Direct Energy customer, you can still participate in the Direct Energy Refer-a-Friend...
How many $50 bill credits can I receive?
There are no limits – for every eligible referral that is successful, you get a $50 bill credit. It's that simple....
Who do I contact if I have questions about my service?
You can call us toll-free at 1-888-305-3828 or send us an email at ga-deonlinehelptx@directenergy.com. Our Customer Care Consultants are available to assist you Monday-Friday 7am-8pm and Saturday...
What happens if the person I referred doesn't include my Referral ID when enrolling?
Your friend has one business day to call Direct Energy and provide your referral...
Reduce Your Use Rewards
What is a Peak Event?
Occasional storms, heat waves, and cold fronts as well as periodic power plant repairs and maintenance, have the potential to affect supply and demand for electricity. When demand is high and supply is short, power interruptions can sometimes be the result. A Peak Event is usually called in these situations in order to help conserve electricity. These events are based upon extreme weather forecasts, Electric Reliability Council of Texas (ERCOT) public market notices, and Direct Energy customer usage. A Peak Event is typically declared the night before the actual day of the event.
Building enough power plants to satisfy every possible supply and demand scenario is one possibility, but the cost and environmental impact of that would be tremendous. Thus, demand response programs like our Reduce Your Use Rewards Program are designed to be both fiscally and environmentally responsible ways to respond to occasional and temporary high demand...
What are Peak Hours in Texas?
Electricity usage fluctuates constantly due to weather conditions, commercial and industrial business hours and residential electricity usage. During the summer months, demand is usually greater as electricity is used to cool homes and businesses when it is really hot outside, especially during weekday afternoon hours between 3pm to 5pm. Generally, when we speak of "peak hours," we are referring to the times of highest electricity use over the course of the day.
In general, Peak Events are declared when demand for electricity threatens to outpace supply, which typically can occur during hot summer days. Additionally, these days can be declared if generation facilities are closed for maintenance, transmission lines are damaged, or during periods when the price to purchase added electricity...
What is the Reduce Your Use Rewards Program?
Texas customers can choose to enroll in the Reduce Your Use Rewards Program. If you choose to enroll, you can save 10% by reducing your energy usage during a Peak Event. The Direct Energy Reduce Your Use Rewards Program is designed to help limit the high demand for electricity during the hottest or coldest times of the year. This program allows you the opportunity to reduce your energy usage and save money. When you participate in the program, you are helping offset the demand for electricity during periods of high usage, which helps stabilize the electricity...
Am I Eligible for the Reduce Your Use Rewards?
You're eligible to participate in the Reduce Your Use Rewards program if you live in Texas, have a smart meter, and are serviced by either Oncor, Centerpoint, AEP Central, or AEP North. You are eligible if you are a current Direct Energy customer.
You can enroll by logging into your MyAccount and clicking on the "Reduce Your Use Rewards Program" link in your Online Account...
How do I participate in a Peak Event?
Participating is voluntary and simple - you simply need to reduce your energy usage between the hours of 3pm and 5pm when a Peak Event is called on a summer day. If you reduce your usage, you are helping help offset the demand for electricity during periods of peak usage. For ideas on how to save energy during a "Peak Event", you can view oursummer energy savings tips for more information.
To determine your participation in reducing your energy usage during a "Peak Event," Direct Energy will evaluate the usage you generated on the day of the event and compare it to your historical usage at your service address. If we determine that you did reduce your usage by the required threshold on the day of the event, you will be given a 10% discount on a future...
Direct Your Energy Insights Tool
How can I compare my billing periods?
When viewing the Direct Your Energy dashboard, your current billing period will immediately show as the default time period for the Dynamic Usage Calendar and Usage Graph. You can use side arrows along the calendar to review previous billing periods. You can compare your outlined usage from Direct Your Energy against your actual bill, located in the billing and payments tab. Please note, that usage costs are estimated and that predicted consumption and costs may differ from actual consumption and...
When do I receive a weather alert email?
If you are enrolled in Our Account Manager and receive a paperless bill, you will automatically receive a weather alert email when there is an extreme weather condition that is predicted to increase your bill. While these events are rare, our helpful tips and suggestions can help you better prepare your home, adjust your energy usage, and potentially save you...
When do I receive usage alert emails?
If you are enrolled in your Online Account Manager and receive a paperless bill, you will automatically receive a Usage Alert email will when your energy consumption is substantially higher or lower than your predicted energy consumption for an extended period of time....
How can I stop receiving usage alert emails?
You can unsubscribe from any communication by clicking the "unsubscribe link" included in the...
How can I stop receiving weather alert emails?
You can unsubscribe from any communication by clicking the "unsubscribe link" included in the...
Direct Your Plan
How can I sign up for Direct Your Plan?
It?s rather straight-forward. When you visit Direct Your Plan, you?ll see a screen with all the available plan options presented. You get to create the plan you want from those options, including:
- Contract Term Length
- Energy Efficiency Features
- Smart Products
- Billing Options
- Rewards
- And more!
Simply click the radio button beside the option you like most. And on certain screens, you can even choose more than one service!
The power is in your hands ? which is how Texans like...
What are the benefits of Direct Your Plan?
There are several reasons you?ll benefit from choosing Direct Your Plan from Direct Energy:
- You pick exactly the type of plan you want
- You determine the contract term length you like best
- You decide what percentage of renewable energy you want to use
- You receive all the perks you choose
- You get only the products you select
- You have access to great Direct Energy Customer Care
- You control your energy account on your terms through Online Account Manager and Direct Your Energy
It's ultimate experience in energy choice for the Lone Star...
Is a longer term plan cheaper or more expensive?
The price you pay per kilowatt-hour (kWh) depends upon the options and plan you select. You can play with your base rates by changing your selection to see what happens. You can't break it, so see which combination of plans and products works best for...
Will you be offering more Direct Your Plan options in the future?
Yes! Over time, the options available on Direct Your Plan may change. There may be additional or fewer items from which you can choose, depending upon what we can offer to our...
How will I know I?ll get exactly what I choose with Direct Your Plan?
Good question! No one likes filling out a form online with their preferences, only to receive the wrong product or service. With Direct Your Plan, you have several opportunities to review your selections during the order process, and you'll receive communication via e-mail from Direct Energy after you place your service order to confirm your choices. Also, a Welcome Packet with the details of your plan will be mailed to you within 30 days after you complete your order.
We want you to get exactly what you want from your electricity service ? that's the whole point of Direct Your...
Echo Dot
What phrases does Alexa recognize?
Billing
Balance
- What's my balance?
- How much I owe?
- Bill due date
- What do I still owe?
Quick Pay
- Pay my energy bill
- Make a payment
- I want to pay my bill
- Pay my bill
Bill
- {date} bill
- How much was my last bill?
- How much was my bill for {date}
- My last bill
General
Others
- Help
About the company
- I want to learn more about Direct Energy
- Give me information about Direct Energy
- Info about the company
- Company details
- Tell me about the company
Refer A Friend (RAF)
- What's my Refer A Friend code?
- Which is my Refer A Friend code?
- My Refer A Friend code
- Send me my Refer A Friend code
Usage
Weekly
- My weekly usage
- What's my weekly usage?
- Tell me my weekly usage
Monthly
- Give me my monthly usage for {month}
- My monthly usage
- Tell me my monthly usage for {month}
- What is my monthly usage?
Yearly
- My yearly usage
- Tell me my yearly usage
- What's my yearly usage?
Date
- Tell me my usage for {date}
- What does my usage look like on {date}
- {date} usage
- What's my usage for {date}
- My energy usage for {date}
- My stats for {date}
Appliance
- Which of my appliances is using the most energy?
- Which appliance I used the most in {date}?
- My most used appliance in {date}
- Which appliance I used the most?
- My most used...
What are some intents and utterances I get with the Direct Energy Skill?
Intents and Utterances
{date} – Means a time lapse defined as one of the following:
{month} – Means the name of a month (E.g.: September).
- A specific day: January 15th, 2017
- A specific month: March 2018
- A specific year: 2017
- A timespan: last month, last week, last weekend
Balance
- What's my balance?
- What my balance is?
- How much I owe?
- Bill due date
- What do I still owe?
Quick Pay
Keeps the session open for customers to confirm or reject transaction
- Pay my energy bill
- Make a payment
- I want to pay my bill
- Pay my bill
Bill
- {date} bill
- What my last bill was
- What my bill for {date} is
- How much was my last bill?
- How much was my bill for {date}
- What was my last bill
- What was my bill for {date}
- My bill for {date}
- My last bill
Help
Keeps the session open for customers to issue a question
- Help
About the company
Keeps the session open for customers to issue a question
- I want to learn more about Direct Energy
- Give me information about Direct Energy
- Info about the company
- Company details
- Tell me about the company
Refer A Friend (RAF)
- What's my Refer A Friend code?
- What's my RAF code?
- What is my Refer A Friend code?
- What is my RAF code?
- Which is my Refer A Friend code?
- Which is my RAF code?
- My Refer A Friend code
- My RAF code
- Send me my Refer A Friend code
- Send me my RAF code
- Tell me my Refer A Friend code
- Tell me my RAF code
- Code for referring friends
- Remind me of my Refer A Friend code
- Remind me of my RAF code
Weekly Usage
- Weekly usage
- My weekly usage
- What's my weekly usage?
- What is my weekly usage?
- Tell me my weekly usage
- What my weekly usage is
- I want to hear my weekly usage
- Give me my weekly usage
Monthly Usage
- Give me my monthly usage for {month}
- What my monthly usage is
- My monthly usage
- Monthly usage
- Tell me my monthly usage for {month}
- Tell me my monthly usage
- What is my monthly usage?
- What's my monthly usage?
- My monthly usage for {month}
- I want to hear my monthly usage
- Give me my monthly usage
Yearly Usage
- Yearly usage
- I want to hear my yearly usage
- Give me my yearly usage
- My yearly usage
- Tell me my yearly usage
- What's my yearly usage?
- What is my yearly usage?
- What my yearly usage is
Date Usage
- Tell me my usage for {date}
- What does my usage look like on {date}
- {date} usage
- What was my usage for {date}
- What's my usage for {date}
- My usage for {date}
- My energy usage for {date}
- My stats for {date}
Appliance Usage
- Which of my appliances is using the most energy?
- Which appliance I used the most in {date}?
- My most used appliance in {date}
- Which appliance I used the most?
- Which appliance I used most?
- My most used appliance
Quick Pay Process
Used to approve a payment
For customers who setup a PIN
- Yes with PIN {pin}
- Yes {pin}
- My PIN is {pin}
- The PIN is {pin}
- {pin}
- Approve this payment with PIN {pin}
- Approve with PIN {pin}
- Approve with {pin}
- PIN {pin}
- Use {pin}
- Use PIN {pin}
- I approve this payment with {pin}
- I approve with {pin}
- I approve with PIN {pin}
- I approve this payment with PIN {pin}
For customers who choose not to have a payment PIN
- Approve
- Proceed
- Continue with payment
- Yes
- Sure
Cancel
Cancels an...
Does the Echo Dot work with my Hive?
Yes. You can connect compatible smart home devices to Alexa using Alexa smart home skills. See https://www.amazon.com/alexasmarthome for compatible smart home...
My Amazon Echo stopped working! What do I do?
Contact Amazon's customer service, and they'll be more than happy to assist you....
Who is Alexa and what is an Alexa skill?
Alexa is Amazon's voice service, accessed through the Echo Dot.
Alexa skills are voice-driven capabilities that work like apps. You can enable and disable skills, using the Alexa app or a web browser, in the same way that you install and uninstall apps on your smart phone or tablet. You can add Alexa skills to your Echo to bring products and services like Direct Energy to life....
Feeling a little social?
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Want to contact a customer care representative?
Please visit Contact Us and select your state of residence to view the contact information for your area.
