Frequently Asked Questions

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• Refer-A-Friend

  • What happens to my bill credits if I cancel my Direct Energy service?

    You must remain a Direct Energy customer to receive bill credits earned through the Refer-a-Friend program. If you cancel your service with Direct Energy and/or switch to another Retail Energy Provider, bill credits will be applied...

  • How many bill credits can I receive?

    There are no limits. For every eligible referral that is successful, you get a $50 bill credit. It's that simple. All you need is your unique Refer-a-Friend ID which can be found on your Direct Energy statement or within your...

  • What is Refer-A-Friend?

    Refer-A-Friend is Direct Energy's customer referral program. Turn your friends on to Direct Energy and you'll earn bill credits for each customer you refer. And unlike the other programs, there's no limit to the number of friends...

  • What happens if the person I referred doesn't include my Referral ID when enrolling?

    Your friend has 24 hours after enrolling to call Direct Energy and provide your referral code.

  • How long will it take to receive my $50 reward?

    If you referred a friend to Direct Energy: You will receive your $50 bill credit on the next bill; after the person you referred has successfully enrolled with Direct Energy and remained a customer for 10 days, then you will...

• Direct Your Energy Insights Tool

  • How can I compare my billing periods?

    When viewing the Direct Your Energy dashboard, your current billing period will immediately show as the default time period for the Dynamic Usage Calendar and Usage Graph. You can use side arrows along the calendar to review previous...

  • When do I receive a weather alert email?

    If you are enrolled in Our Account Manager and receive a paperless bill, you will automatically receive a weather alert email when there is an extreme weather condition that is predicted to increase your bill. While these events...

  • When do I receive usage alert emails?

    If you are enrolled in your Online Account Manager and receive a paperless bill, you will automatically receive a Usage Alert email will when your energy consumption is substantially higher or lower than your predicted energy...

  • How can I stop receiving usage alert emails?

    You can unsubscribe from any communication by clicking the "unsubscribe link" included in the email.

  • How can I stop receiving weather alert emails?

    You can unsubscribe from any communication by clicking the "unsubscribe link" included in the email.

• Online Account Manager

  • How do I use One-Time Payment in Online Account Manager?

    For the easiest way to pay your Direct Energy bill, we recommend using the One-Time Payment feature. You only need to have your account number, zip code, and payment method ready. This includes credit card/debit card or ACH. You...

  • How do I change my password, credit card, or email address on my account?

    How to Change Your Password: After logging into your Online Account Manager, go to Your Plan and Account Information. Click on the link below your username to change or reset your password, and follow the steps provided. How...

  • How do I add another person to my account?

    For your protection, Direct Energy customer service representatives will not disclose any information regarding your account or discuss your account with anyone else besides you. If you would like to add another person to your...

  • What information do I need to retrieve my Online Account Manager Username?

    To reset your username you have the choice of receiving a verification link by entering your email address you have on file, or answering a Security Question that was entered during the registration process.

  • What information do I need to retrieve my Online Account Manager Password?

    To reset your password, click "forgot password" on the login page. If you know your username, enter the username you have on file. If you do not know your username, you can confirm the email address we have on file, and a verification...

• Direct Energy Products and Services

  • I'm on a variable-rate plan. What will my rate be each month?

    With a month-to-month plan, you can enjoy the convenience of a flexible rate with no contract or cancellation fee. Your price may fluctuate month to month based on market conditions. You can also change to any other plan without...

  • What is the advantage of a fixed-rate energy plan?

    When you sign up for a fixed-rate plan, you are locked in a specific rate for the length of the contract term. This rate is based on what Direct Energy thinks the market will behave like over the length of the contract term; and...

  • What kinds of plans are available from Direct Energy?

    At Direct Energy, we believe in providing customers with energy choice. Therefore, we offer many plans to meet the needs of your home and family. This includes fixed-rate plans, variable-rate plans, plans with 100% renewable energy,...

• Support Green

  • What is a Renewable Energy Credit?

    A Renewable Energy Credit (REC) is a "tradeable, non-tangible energy commodity in the United States that represents proof that 1 megawatt-hour (MWh) of electricity was generated from an eligible renewable energy resource like...