Each SmartThings Hub is designated a unique, six-digit welcome code that must be entered to activate your Hub. This welcome code intended to be used one time only. You may need to have your welcome code reset if you are using a pre-owned Hub (such as one bought from Amazon Warehouse Deals or eBay). In these cases, you may see one of the following messages:
Please contact firstname.lastname@example.org and provide your 6-digit welcome code and serial number (on the bottom of the Hub, immediately under the barcode) if you are receiving these error messages or if you think you need your welcome code reset.
Note that resetting your welcome code simply allows you to activate your Hub again. It does not reset the Hub itself or any devices you have connected to the hub. If you feel your Hub is not working as expected, please contact email@example.com for assistance.
Please visit Contact Us and select your state of residence to view the contact information for your area.Contact Us