Contact Direct Energy
Sign Up Now: 1-855-461-1926 Billing & Account: 1-888-305-3828 Prepaid Care: 1-877-866-6601You rely on your HVAC system to keep your home comfortable no matter the weather. Keep your HVAC system in good working order with a Direct Energy AC and Heating Protection Plan provided by Allied Warranty.
A Direct Energy AC and Heating Protection Plan, provided by Allied Warranty, safeguards you against the impact of repair costs for your air conditioning and heating systems and provides you with added peace of mind.
You'll receive up to $500 per claim and up to $5,000 in annual coverage for your home's central AC, heating, and ductwork (refer to Terms and Conditions for the list of covered items), AND two discounted multi-point tune-ups on up to two systems in your home.
Any needed service will be provided by a licensed, professional technician. A $60 service fee applies for each visit, including HVAC tune-ups.
$9.99 /mo
Log In To Select OfferValid for current Direct Energy customers in Texas only. Terms of Service
Need electricity service? View Plans
Protect the essential systems you use every day. Cover your home's central AC, heating and ductwork.
You can't predict when you'll encounter problems with your AC and heating, but you can be protected from the high cost of repairing and replacing your HVAC system.
If something happens and you need service, you can count on licensed and professional to help.
Simply add a protection plan to your cart at checkout. Already a customer? You can find protection plans in your Online Account Manager under "Additional Services."
Once your protection plan is added to your account, you will have 30 days to review Allied Warranty's materials before the contract effective date. If you call and cancel during this review period, you will not be billed.
Your protection plan goes into effect, protecting the systems and appliances that keep your home comfortable.
Protect more than your HVAC system with Allied Warranty's suite of protection plans.
Get up to $2,000 of protection in the event of unexpected damage from an electrical surge or lightning strike.
Get coverage for up to $1,000/year for electrical wiring repairs AND up to $1,000/year for surge damage.
This information will be in your welcome letter. You can submit a request electronically at www.alliedwarranty.com or you can call 1-866-791-1200 to speak with the Allied Warranty Claim Service Center. When you submit a request, a team member will contact you on or before the next business day to discuss next steps.
Allied Warranty's service department will review the request to ensure it is complete, the request is then sent to a vendor. The vendor will contact the customer to schedule an appointment. The tech will arrive at the customer's home 24-48 hours after the claim is filed. At the appointment, they will diagnose the failure and call it in to Allied for approval. Allied's service department will review the coverage and approve/deny. Vendor will repair failure; if repair is not possible, Allied will send customer check.
Yes, Direct Energy customers can transfer both their electric service and their AC/Heat Protect program with just one call to Direct Energy.
Direct Energy $5,000 AC and Heating Protection Plan provides you with $500 per individual service claim per unit with a total annual coverage of $5,000 for all claims up to two AC and heating units. A $60 service fee applies for each Direct Energy $5,000 AC and Heating Protection Plan visit, including the HVAC tune-ups. Direct Energy $5,000 AC and Heating Protection Plan is/are provided solely by Allied Warranty. By agreeing, you authorize your Direct Energy account information to be provided to Allied Warranty for enrollment on this product. You'll receive Allied Warranty's toll-free number, product details, terms and conditions for covered items, and your contract effective date, which is when your coverage begins for Direct Energy $5,000 AC and Heating Protection Plan. You'll have 30 days after your enrollment is processed to review Allied Warranty's materials before the contract effective date. If you call and cancel during your review period you will not be billed for the product[s]. If you don't call to cancel the product[s] before the contract effective date, your coverage will begin automatically and you agree that the $9.99 for Direct Energy $5,000 AC and Heating Protection Plan can be included on your Direct Energy monthly bill. If you change electricity providers, you must pay your final bill for electricity in full to keep this product and your coverage will continue until you cancel the product. You may cancel Direct Energy $5,000 AC and Heating Protection Plan by calling Direct Energy at 1-888-305-3828.
Click here to view Allied Warranty terms and conditions.
Have a question about a plan or need help placing an order?
We're here to support you 24/7
Canada
USA
