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Direct Energy's alerts allow you to receive important information about your account via email or text message. You receive alerts such as energy usage, weather and more. On your Communication Preferences page, you can choose the alerts you want on demand. Some alerts are automatically sent to you.
(Note: Prepaid customers may receive different alerts.)
There are three ways you can opt in to receive text messages:
The amount and frequency of text messages you receive solely depends on the type of programs and options you have selected. You can receive messages on demand by texting a specific keyword to 62715. Direct Energy will only send you text messages you selected to receive.
There is absolutely no fee. Direct Energy does not charge you a fee for receiving text messages however message and data rates may apply depending on the type of plan you have with your wireless provider.
At this time, we can only send out text messages to United States phone numbers.
There are two ways to opt out of receiving Direct Energy's alerts:
For assistance regarding text messages, text HELP to 62715. You can also contact us via email at email@example.com or call us at 1-888-305-3828, our customer support team is available 24/7
Post-pay customers can choose which alerts you want to sign up to receive automatically on their Communication Preferences page:
I rather receive my energy usage and bill when I request it. Which types of Direct Energy's alerts can I request on demand?
You can text the following keywords to 62715 to get the information you need:
I have the Direct Energy Prepaid Plan. Which types of Direct Energy alerts text messages can I subscribe to and receive?
In your Communication Preferences page, you can subscribe for the alerts you want to receive:
Direct Energy is committed to protect your personal information, read our Privacy Statement to learn more.
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