Billing FAQs for Connecticut

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• Billing Information

  • How can I receive assistance paying my Direct Energy bill?

    If you need to set up a Payment Arrangement for a bill, you should contact your local Connecticut utility company to make a plan to pay your balance. Electricity Utility Connecticut Light & Power - 1-800-286-2000 United Illuminating...

  • What is a kilowatt-hour or kWh?

    A kilowatt-hour is the unit of measurement for electricity usage. A kilowatt-hour is abbreviated on your bill as "kWh." The amount of electricity you used at your specific service address for a specific billing cycle is measured...

  • What do I do if I notice an error on my bill?

    If you have any questions about your electricity charges on the bill you receive from your local utility in Connecticut, please contact our Customer Care Team at 1-888-548-7540. If you have questions about your total bill, please...

  • Where do I send my payment after I switch to Direct Energy?

    You will continue to send payment for your monthly utility bill to your local utility company in Connecticut. Electricity Utility Connecticut Light & Power - 1-800-286-2000 United Illuminating Company - 1-800-722-5584

  • Who do I contact to change my payment due date?

    You should contact your local utility company in Connecticut to request a change to your payment due date. Electricity Utility Connecticut Light & Power - 1-800-286-2000 United Illuminating Company - 1-800-722-5584