Frequently Asked Questions

You Are Viewing FAQs Categories for Billing

  • Billing Information

    • How can I receive assistance paying my Direct Energy bill?

      If you need to set up a Payment Arrangement for a bill, you should contact your local New Jersey utility company to make a plan to pay your balance. Electricity Utility PSE&G - 1-800-436-7734 Atlantic City Electric - 1-800-833-7476 Jersey...

    • Will my bill look different if I choose Direct Energy?

      In most areas, when you select Direct Energy as your supplier in New Jersey, you will continue to receive one bill from your utility company each month. You can see the breakdown between Direct Energy's charge for electric generation...

    • How would I be billed?

      Your local utility will continue to send you a bill. That bill will include the local utility's charges as well as Direct Energy charges. Your local utility will remit payment to Direct Energy for your gas supply charges.

    • What happens to my budget plan when I switch to Direct Energy?

      This is entirely dependent upon your local utility company in New Jersey. For customers who are already enrolled in a budget billing program, your utility company should continue to provide you with a budget bill for the delivery...

    • What is a kilowatt-hour or kWh?

      A kilowatt-hour is the unit of measurement for electricity usage. A kilowatt-hour is abbreviated on your bill as "kWh." The amount of electricity you used at your specific service address for a specific billing cycle is measured...

  • Gateway Billing

Feeling a little social?

Please visit our social network pages.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.