Can I request more time to pay my electricity bill?

Yes, customers can request additional time to pay their bill. Qualified customers may be eligible for one of Direct Energy's payment arrangement plans. Currently, available plans include:

  • Payment Extension Plan: a short-term extension of the due date for full payment of past-due bills
  • Deferred Payment Plan: an extended payment plan where past-due bills may be paid in installments over a specified time period
  • Bill Payment Assistance Program: a program funded through donations to support local organizations that provide energy bill payment assistance to qualifying customers with financial needs

If you are interested in one of these payment options, you will need to contact our customer care team at 1-888-305-3828.

Want to contact a customer care representative?


Please visit Contact Us and select your state of residence to view the contact information for your area.

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