Can I request more time to pay my electricity bill?

Yes, customers can request additional time to pay their bill. Qualified customers may be eligible for one of Direct Energy's payment arrangement plans. Currently, available plans include:

If you are interested in one of these payment options, you will need to contact our customer care team at 1-888-305-3828.

Want to contact a customer care representative?


Please visit Contact Us and select your state of residence to view the contact information for your area.

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