Deferred Payment Frequently Asked Questions for Texas, Deferred Payment

Deferred Payment FAQs

  • How does a Deferred Payment Plan work with Direct Energy?

    A Deferred Payment Plan (DPP) is a formal arrangement with you as our customer, allowing a you to pay an outstanding bill in installments.

    You are eligible for a Deferred Payment Plan if you meet these criteria:

    1. No Insufficient Funds payments in the last 30 days;
    2. No more than two (2) Insufficient Funds payments on your account in the last 12 months;
    3. No Broken Payment Extensions in the last 90 days;
    4. No Broken DPP's in the last six (6) months; and
    5. You make the required 50% Down payment.

    A DPP can only be set up for the entire balance. A DPP arrangement can be set up for two to five equal installments. The balance will show as a past due amount on the bill until the DPP is completed and paid in full. You are required to pay your normal monthly charges in addition to the agreed-upon DPP amount each month.

    If you are interested in this payment option, please call Customer Service at...

  • How can I break my Deferred Payment Plan?

    There are three primary ways you can break the terms of your Deferred Payment Plan (DPP) agreement with Direct Energy:

    1. You didn't pay your regular monthly bill in full by the due date;
    2. You didn't pay your DPP installment payment in full by the due date; or
    3. Your payment could not be processed due to insufficient funds.

    If you do break your DPP agreement, you cannot enroll in another DPP for 6...

  • What happens if I break my Deferred Payment Plan?

    If you break your Deferred Payment Plan (DPP) agreement with Direct Energy, you will receive a letter indicating that the entire DPP amount is due immediately. You also cannot enroll in another DPP for 6...

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