Deferred Payment Frequently Asked Questions for Texas, Deferred Payment

Deferred Payment FAQs

  • How does a Deferred Payment Plan work with Direct Energy?

    A Deferred Payment Plan (DPP) is a formal arrangement with you as our customer, allowing a you to pay an outstanding bill in installments. You are eligible for a Deferred Payment Plan if you meet these criteria: No Insufficient...

  • How can I break my Deferred Payment Plan?

    There are three primary ways you can break the terms of your Deferred Payment Plan (DPP) agreement with Direct Energy: You didn't pay your regular monthly bill in full by the due date; You didn't pay your DPP installment payment...

  • What happens if I break my Deferred Payment Plan?

    If you break your Deferred Payment Plan (DPP) agreement with Direct Energy, you will receive a letter indicating that the entire DPP amount is due immediately. You also cannot enroll in another DPP for 6 months.

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