Protect yourself from price spikes and pay a stable energy rate each month.
Get 12 months of price protection and explore new plans next year.
Get free electricity every night from 9 p.m. to 9 a.m.
Get an Amazon Echo Dot when you sign up.
Direct Energy Skill
Direct Energy's Skill on the Alexa platform enables you to ask Direct Energy to check your account balance, pay your bill, refer your friends, and manage your weekly and monthly energy usage. Ask Alexa, "Alexa, ask Direct Energy..."
Get free electricity every night from 9 p.m. to 9 a.m. for 12 months. Get 12 hours of free power every night to play games, music or your favorite show. No provider offers more free power hours in Texas!†
Refer Your Friends
Refer your friends and get rewarded! Each time you refer a friend to Direct Energy, you'll both get a $50 bill credit when they sign up. Easily share your referral code through email or social media right from your online account.
Add Direct Energy Mobile Wallet to Apple Wallet or Google Pay to access your account, pay your bill and more right from your phone.
Track Your Usage and Save
Our energy usage insights tools help you understand and manage how you use energy in your home. View your usage by week, month or year, or get a breakdown by appliance so you can see exactly where you could use less and save.
Reduce Your Use Rewards
When you participate in Reduce Your Use Rewards, you'll have the opportunity to get 10 percent off your bill when you lower your energy usage during peak times.
An Electricity Facts Label (EFL) is required by the Public Utility Commission of Texas as a means of providing the details of electricity plans sold in the state. On an EFL, you'll find the term length, electricity price, whether there is an early termination fee, the rate type and other vital plan information.
On each plan's EFL, you will see a chart that lists the average price for usage of 500, 1,000 and 2,000 kilowatt-hours (kWh) of usage. The best way to use this chart is to compare your average usage from previous bills to the amounts listed in the chart.
The average rates inside the chart include your energy charge, charges from your local Transmission and Distribution Utility (TDU) to cover the cost of delivering electricity to your home and charges to cover the cost of providing service. The prices listed inside the chart account for both per-kWh charges and fixed monthly charges, which means the more you use, the less your average rate will be.
The Public Utility Commission enforces several rules to protect Texas electricity customers, which are outlined in Your Rights as a Customer (YRAC). This document details the rights you have as an electricity customer with any provider in Texas.
The Terms of Service outlines the full terms of a contract agreement with Direct Energy. It gives more detailed information on billing, payment, plan options and other considerations. The terms of service document is the same for all plans of the same rate type with Direct Energy. In other words, you'll see one document for all fixed-rate plans and another for all variable-rate plans.
We've taught Alexa a few actions so you can interact with us.
Get your Amazon Echo or Echo Dot and plug it in.
Create your login for Direct Energy's Online Account Manager
Download the Alexa app, search "Direct Energy" and tap enable. See our Skill terms and conditions.
Every night from 9 p.m. to 9 a.m., any electricity you use is free! You only pay for the energy you use from 9 a.m. to 8:59 p.m. and you can use as much energy as you want all night long. If you run your dishwasher or do laundry at night, have parties or binge watch your favorite shows, this plan is for you!
Alexa is Amazon's voice service, accessed through the Echo Dot.
Alexa skills are voice-driven capabilities that work like apps. You can enable and disable skills, using the Alexa app or a web browser, in the same way that you install and uninstall apps on your smart phone or tablet. You can add Alexa skills to your Echo to bring products and services like Direct Energy to life.
When you want to use Echo Dot, simply say the wake word, "Alexa," and the Echo Dot lights up and streams audio to the cloud, where the Alexa Voice Service is leveraged to recognize and respond to your request instantly.
You can find the Direct Energy skill on the Amazon Alexa app, as well as on amazon.com, ready to be enabled.
Please allow four to six weeks for your Amazon Echo Dot to arrive.
To set up the Direct Energy Skill, you will need to download the Alexa App, create a Direct Energy Account (if you do not have one already) and add the Direct Energy Skill. For more information on setup please visit: www.directenergy.com/alexa-skills. There is an instructional sheet insert in the package that will also walk you through the process.
Yes, Wi-Fi is required when using Alexa and the Echo Dot.
You can have Alexa ask Direct Energy for the following:
"Alexa, ask Direct Energy...
This plan is a fixed-rate plan. Fixed-rate plans offer a stable energy price that will stay the same for the term length of your plan, protecting you from possible price spikes.
The rate includes your energy price per kilowatt-hour (kWh), which stays the same for the length of your plan contract. The rate also includes charges that help deliver energy to your home, such as the base charge and delivery charges from your Transmission and Distribution Utility. Some of these charges are fixed and others depend on your usage. You can find your energy price per kWh and other charges in your EFL.
When you enroll on a fixed-rate plan, your energy charge listed underneath the Electricity Facts Label chart stays the same for the term length of the plan.
The TDU charges can change, so that component of the total price may not always remain the same.
When you sign up for an electricity plan, you'll be able to choose the day you start service. You will usually be able to start service within seven business days.
You can sign up by clicking the "Select Plan" button above. If you're moving to a new address, just use the address of your new home to fill out your service address information. If you're switching from another electricity provider, we'll them know about your switch.
*Offer valid for new customers only. To utilize all features of the Echo Dot, you will need an 'always on' Wi-Fi internet service. The Echo Dot is provided by Direct Energy, Amazon is not a sponsor of this energy plan offer. If you cancel your plan early, there's a fee of $135. This plan does not have a Device Recovery Fee. Terms and Conditions apply. Allow 4-6 weeks for your Echo Dot to arrive.
Use of the Direct Energy skill on Amazon's Alexa Service (the "Skill") is conditioned upon your acceptance of our Terms and Conditions. Please read all applicable rules, policies, and terms including those with Amazon.com ("Amazon"). Use of the Skill is voluntary. By installing the Skill, you are authorizing Direct Energy to share your account information with Amazon to fulfill your request, which will then go through the internet to your Alexa-enabled device. It's possible that your interactions with the Skill may be recorded. Consult your agreements with Amazon to learn more. Amazon, Echo, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
†No provider offers more free hours in Texas claim as of when compared to other retail electric providers offers listed on the powertochoose.org website. Subject to change.