How does a payment arrangement work with Direct Energy?

Qualified customers may be eligible for one of Direct Energy's payment arrangement plans. Currently, available plans include:

  • Payment Extension Plan: a short-term extension of the due date for full payment of your current bill.
  • Deferred Payment Plan: an extended payment plan where past-due bills may be paid in installments over a specified time period
  • Bill Payment Assistance Program: a program funded through donations and federal grants to support local organizations that provide energy bill payment assistance to qualifying customers with financial needs. Call 2-1-1 to find an agency in your area who can help you pay your bill.

If you are interested in one of these payment options, contact our customer care team at 1-888-305-3828.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

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