Agency Assistance Options

More ways to show you we care

We know it's a challenging time with today's economy, so we offer customers information about the Comprehensive Energy Assistance Program (CEAP). This is a federal government program that can help eligible Direct Energy customers pay their electricity bills.

If you need assistance with utility bills, you can find below a complete list of participating community agencies in your area. You may also call 1-877-399-8939 between 8 a.m. and 5 p.m., Monday through Friday. This toll-free number will directly connect you with the CEAP service provider in your county.

Please use a land-based phone when dialing the toll-free number. If you only have a cell phone, call 2-1-1 and the operator will direct you to your local service provider.

To find out more information about this program, visit Texas Department of Housing and Community Affairs Website.

For more information, contact a local community agency.

Agency Name


Contact Numbers

Counties Served

Urban League of Greater Dallas & North Central Texas, Inc. Dallas 1-214-915-4600 Dallas
Gulf Coast Community Services Association Houston 1-713-393-4700 Harris
Irving Cares Irving 1-972-721-9181 City of Irving
Cameron and Willacy Counties Community Projects, Inc. 1144 Professional
Brownsville, Texas 78520
Phone: 1-956-544-6411
Fax: 1-956-544-6414
Cameron, Willacy
Community Council of South Central Texas, Inc. 205-A E. Court Street
Seguin, Texas 78155-5705
Phone: 1-830-303-4376
Fax: 1-830-372-535
Atascosa, Bandera, Comal, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, Medina, Wilson
Economic Action Committee of The Gulf Coast 904 Whitson St.
Bay City, Texas 77404-1685
Phone: 1-979-245-6901
Fax: 1-979-245-5699
Galveston County Community Action Council, Inc. P.O. Box 3206
Galveston, Texas 77552
Phone: 1-409-765-7878
Fax: 1-409-765-9951
Brazoria, Fort Bend, Galveston, Wharton
Hidalgo County Community Services Agency 2524 N. Closner
Edinburg, Texas 78540
Phone: 1-956-383-6240
Fax: 1-956-380-4324
South Texas Development Council P.O. Box 2187
Laredo, Texas 78043-2187
Phone: 1-956-722-3995
Fax: 1-956-722-2670
Jim Hogg, Starr, Zapata
Webb County Community Action Agency 1110 Washington St, Suite 203
Laredo, Texas 78040-4443
Phone: 1-956-523-418
Fax: 1-956-523-5016
Kleberg County Human Services 720 E. Lee Street
Kingsville, Texas 78363
Phone: 1-361-595-8572
Fax: 1-361-595-8578
Kenedy, Kleberg
Montgomery County Emergency Assistance, Inc. 1022 McCall Street
Conroe, Texas 77301
Phone: 1-936-539-9211
Fax: 1-936-539-9239
Community Services, Inc. 401 East 6th Ave
Corsicana, Texas 75151-0612
Phone: 1-903-872-2401
Fax: 1-903-872-0254
Anderson, Collin, Denton, Ellis, Henderson, Hunt, Kaufman, Navarro, Rockwall, Van Zandt
Programs for Human Services, Inc. 3423 Martin St
Orange, Texas 77630
Phone: 1-409-886-0125
Fax: 1-409-886-2849
Chambers, Hardin, Jefferson, Liberty, Orange
Sheltering Arms Senior Services, Inc. 3838 Aberdeen Way
Houston, Texas 77025
Phone: 1-713-956-1888
Fax: 1-713-956-2079
Williamson-Burnet County Opportunities, Inc. 604 High Tech DR
Georgetown, Texas 78626
Phone: 1-512-763-1400
Fax: 1-512-763-1411
Burnet, Williamson
Community Services of Northeast Texas, Inc. 304 E. Houston
Linden, Texas 75563
Phone: 1-903-756-5596
Fax: 1-903-756-7294
Camp, Cass, Marion, Morris
Greater East Texas Community Action Program (GETCAP) 114 W. Hospital
Nacogdoches, Texas 75963
Phone: 1-936-564-2491
Fax: 1-936-564-0302
Angelina, Cherokee, Gregg, Houston, Nacogdoches, Polk, Rusk, San Jacinto, Smith, Trinity, Wood
Hill Country Community Action Association, Inc. 2905 West Wallace
San Saba, Texas 76877
Phone: 1-325-372-5167
Fax: 1-325-372-3526
Bell, Coryell, Hamilton, Lampasas, Llano, Mason, Milam, Mills, San Saba
Institute for Rural Development 915 South 9th St.
Kingsville, Texas 78363
Phone: 1-361-592-1303
Fax: 1-361-592-4209
Senior Citizens Services of Texarkana, Inc. P.O. Box 619
Texarkana, Texas 75504
Phone: 1-903-831-7696
Fax: 1-903-831-7869
Tri-County Community Action, Inc. 1121 Hurst St
Center, Texas 75935
Phone: 1-936-598-6315
Fax: 1-936-598-7272
Harrison, Jasper, Newton, Panola, Sabine, San Augustine, Shelby, Tyler, Upshur
Brazos Valley Community Action Agency, Inc. 1500 University Dr E, Ste 100
College Station, Texas 77840
Phone: 1-979-846-1100
Fax: 1-979-260-9390
Brazos, Burleson, Grimes, Leon, Madison, Robertson, Walker, Waller, Washington
Dallas County Department of Health and Human Services

2377 N. Stemmons Fwy, Suite 60
Dallas, Texas 75207-2710

Phone: 1-214-819-1915
Fax: 1-214-819-2895
Economic Opportunities Advancement Corporation of Planning Region XI 500 Franklin Avenue
Waco, Texas 76701-2111
Phone: 1-254-753-0331
Fax: 1-254-754-0046
Bosque, Falls, Freestone, Hill, Limestone, McLennan
Fort Worth, City of, Parks & Community Services Department 4200 South Freeway, Suite 2200
Fort Worth, Texas 76115-1499

Phone: 1-817-392-5700
Fax: 1-817-392-5776

Northeast Texas Opportunities, Inc. P.O. Box 478
Mount Vernon, Texas 75457
Phone: 1-903-537-2256
Fax: 1-903-537-2187
Delta, Franklin, Hopkins, Lamar, Rains, Red River, Titus
Texas Neighborhood Services 522 Palo Pinto St.
Weatherford, Texas 76086

Phone: 1-817-598-5700
Fax: 1-817-594-9840

Erath, Hood, Johnson, Palo Pinto, Parker, Somervell, Wise
Texoma Council of Governments 1117 Gallagher Drive, Suite 100
Sherman, Texas 75090
Phone: 1-903-813-3510
Fax: 1-903-813-3511
Cooke, Fannin, Grayson
Travis County Health and Human Services and Veterans Services P.O. Box 1748
Austin, Texas 78767
Phone: 1-512-854-4100
Fax: 1-512-854-4123
Harris County community Services Department 8410 Lantern Point Dr. - Annex M
Houston, Texas 77054
Phone: 1-713-696-7900 Harris
Tarrant County Human Services 100 E. Weatherford
Forth Worth, Texas 76196
Phone: 1-817-531-5620 Tarrant

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