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Direct Energy is dedicated to helping you choose the right energy solutions for your unique needs. Find the perfect fit with our electricity and natural gas plans today.

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Children riding moving boxes into new home
Children riding moving boxes into new home
Children riding moving boxes into new home

Power your move with ease

Moving in Texas? Transfer your current service, start electricity at your new home or get same-day service if you need power today.

Set up service

A smarter, safer home

Home security, automation and efficiency at your fingertips. Protect your peace of mind with an exclusive offer from our partner Vivint.

 

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25 energy-efficient tips for lower electricity costs

Discover practical, energy-saving tips to reduce electricity costs and increase efficiency at home or business. Knowledge is power, literally!

 

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Download the app

Get the Direct Energy app to easily pay your bill, manage your account, keep an eye on your usage, refer friends and more. 

 

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Moving is stressful. Take electricity off your checklist.

Set up your Direct Energy plan in your new home in just 3 steps online. We take care of the details so that you can focus on the boxes.

Transfer my service
Moving is stressful. Take electricity off your checklist. Moving is stressful. Take electricity off your checklist. Moving is stressful. Take electricity off your checklist.

What is a transfer of service?

It’s how you move your Direct Energy service from your current home to your new home. You keep the same account, and if the plan is available, you can keep the same rate and terms, too.

No new enrollment, no deposit, and no Direct Energy fees.1

 

 

What happens to my plan when I move?

There are two basic scenarios at play when you transfer your Direct Energy service to your new home. Don’t worry – we'll show you everything at every step of the way so that you understand the details.

If your plan is available

Everything comes with you

Your current rate and plan terms will move to your new address. Same account, same plan, same login — just a new home.

If your plan isn’t available

You choose a new plan

Rates can vary by utility territory. So, if your current plan isn't available at your new address, you can choose from the available plans before you complete your transfer.

How do I transfer my service to my new address?

 

Log in to your Online Account Manager, choose Transfer Service and complete the following steps:

1

Choose your end date

Tell us when you'd like to stop service at your old address.

2

Provide your new address

Tell us where you'll be moving.

3

Pick your start date

Tell us when you want to start service at your new address. 

4

Review and confirm

Finalize your transfer in just a few clicks.

Transfer my service

Most transfers take about 3 minutes to complete.

 

The 3 biggest worries for movers

Will you charge me any fees?

Direct Energy doesn't charge to transfer your service. Also, moving means no early termination fee — even mid-contract. However, the utility company for your new address may apply a standard one-time connection charge on your first bill.

 

Can I keep power at both locations?

You pick the exact stop and start dates for your service at your current and new locations. This means you can set up overlapping service that keeps both addresses active so that the lights are on wherever you are.

Will my rate change? 

If your plan is available at the new address, your rate and terms stay the same. If it isn't, you will choose from available plans before anything changes.1

Confident man with laptop working at home stock photo
Confident man with laptop working at home stock photo
Confident man with laptop working at home stock photo

When should I schedule my transfer of service?

As soon as you know your moving dates. You have three options available.

  • Up to 60 days in advance
    Plan ahead by locking in your dates early so that you can cross it off the list. If you have a change of plans, the dates can be updated.
  • Moving week
    Overlap your service at your old and new addresses at the same time — handy for cleaning, painting, and last-minute trips back.
  • Today
    Same-day setup is often available Monday–Friday where a meter is in place. Any request submitted after 2 p.m. CT will be connected the next business day.¹

 

 

Helpful moving articles

Moving can be stressful and overwhelming. Take a moment to review some of our checklists, and other areas to make your move easier!

    Get peace of mind with Vivint smart home security

    Home security, automation and efficiency at your fingertips. Direct Energy customers can enjoy whole home solutions with exclusive savings from our partner Vivint. Your smarter, safer home includes: 

    • One connected system – Control all your automation and security features from thermostats to doorbell cameras on a single platform via the Vivint app or hub. 
    • Custom-built systems – Enjoy customizable features to monitor your home, protect packages and adjust lighting or thermostat settings from anywhere. 
    • Free installation – Let Vivint’s team of experts ensure your system is set up correctly and show you how to use it. 
    • 24/7 monitoring – Rest easy with exceptional support from Vivint’s innovative security monitoring specialists, available to respond to your emergencies, day or night.
    Learn more

    Frequently asked questions

    Show all answers

    You can transfer your existing Direct Energy service online quite easily. First, log in to your Online Account Manager with your Username and Password. Once you've logged in, the Transfer Service link should be on the top navigation menu. When you click that link, you'll be asked to provide the following information:

    1. What date would you like to stop service at your old address?
    2. What date would you like to start service at your new address?
    3. What is your new address?

    When you click the button to confirm your transfer information, you'll be presented with a range of plan options and the current rates for those plans in your new service area.

    If you're not able to process your transfer online, don't see the Transfer Service link or can't find a plan option to suit you, please call Customer Service at 1-855-461-1926. Our customer care team will be happy to help with your transfer.

    Direct Energy will not charge you a fee to transfer your service. However, you may be assessed a one-time new connection fee by your local utility company, also known as the Transmission and Distribution Service Provider (TDSP) or Transmission and Distribution Utility (TDU) on your first bill at your new service address. This new connection fee ranges from $3.20 to $54.00, depending upon your TDSP.

    If you're on a fixed-rate plan and moving to a new service address, you are no longer subject to the contract term at your previous service address and won't be charged the Early Termination Fee on your Final Bill at your previous service address.

    You are asked to choose a new plan when you transfer your service because plan contracts do not transfer between locations. A contract is limited to service to a customer at a location specified in the contract. Therefore, if you choose to continue service with Direct Energy at another location, it is considered a move-in.

    In short, a service can transfer to a new service address, but your rate and plan for your old service address cannot. This is because your rate at your old service address was the given rate at the time you chose that plan. When you move to a new service address, the rate for that new service address will not be the same as your old service address.

    In general, it takes 3 business days to complete a standard order for service. When you transfer your service, you can request service to begin on the same day. This is called a Same Day Turn-On and there is an additional fee involved. If you select Same Day Turn-On service, you will be assessed a one-time fee on your first bill with Direct Energy, as determined by the Transmission & Distribution Utility Provider (also known as the TDSP or utility company) for your area.

    Typically, if a customer places a Same Day Turn-On Order and pays all the necessary fees (including any required deposit amount), service for the customer will begin within 24 hours. Ultimately, the time frame for a Priority Move-In is determined by the TDSP technician workload. Unfortunately, you cannot request to end service on the same day you request your transfer. It takes 3 days for Direct Energy and the TDSP in your area to process and complete your service termination request.

    As soon as you know your move date to ensure continuous coverage.

    No. Your service is scheduled to stop and start based on the move date you select.

    You'll be shown available options during the transfer process before you complete your request.

    If your plan is available at your new address, you will be able to. If it's not, you'll see available options before completing your move.

    Terms & conditions

    1You must move within the same Transmission and Distribution Service Provider (TDSP) service territory to transfer your service; otherwise, a new plan enrollment will be required. Flat bill plans do not qualify for transfer. TDSP connection fees and additional restrictions may apply.

    Need help placing an order?
    Texas customers: Call us at 1-855-461-1926
    Northeast and Midwest customers: Contact us

    Questions about your current service?
    Texas customers: Call us at 1-888-305-3828
    Northeast and Midwest customers: Contact us