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Choose Direct Energy

Direct Energy is dedicated to helping you choose the right energy solutions for your unique needs. Find the perfect fit with our electricity and natural gas plans today.

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Children riding moving boxes into new home
Children riding moving boxes into new home
Children riding moving boxes into new home

Power your move with ease

Moving in Texas? Transfer your current service, start electricity at your new home or get same-day service if you need power today.

Set up service

A smarter, safer home

Home security, automation and efficiency at your fingertips. Protect your peace of mind with an exclusive offer from our partner Vivint.

 

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25 energy-efficient tips for lower electricity costs

Discover practical, energy-saving tips to reduce electricity costs and increase efficiency at home or business. Knowledge is power, literally!

 

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Download the app

Get the Direct Energy app to easily pay your bill, manage your account, keep an eye on your usage, refer friends and more. 

 

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Moving in Texas? We've got your electricity covered

Whether you're moving across town or from another state, Direct Energy can help make setting up or transferring your electricity service simple.

Moving in Texas? We've got your electricity covered Moving in Texas? We've got your electricity covered Moving in Texas? We've got your electricity covered

Set up electricity before move-in so your lights and devices are ready to use.

Direct Energy helps you get connected quickly, whether you're transferring service, moving to Texas or need power today.

Transfer electricity service to your new home

  • No extra cost to transfer service to your new address
  • Existing customers can skip early termination fees
  • Smooth transfer with minimal disruption
Transfer my service

Get same-day electricity service on move-in day

  • Submit your request by 6 p.m. for same-day service1
  • Service will start after your first payment is made
  • Conveniently manage your account online
Set up same-day service

New to Texas? Set up electricity service in 3 steps

  1. Enter your ZIP code
  2. Compare plans
  3. Complete your order in just a few minutes
Get started
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Personalized energy insights, your way

Stay on top of your energy usage with the Direct Energy app.

  • Track earned rewards
  • Check your estimated bill
  • Find app-exclusive offers
  • Customize energy usage alerts
Learn more

Why choose Direct Energy when moving to your new home or apartment?

We offer tools and support to help simplify your move from the start.

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Flexible electricity plans for your move

  • Choose from a variety of electricity plans
  • Explore renewable electricity options
  • Find a plan that fits your lifestyle and budget
  • Start or transfer service on your schedule
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Help when you need it

  • Access 24/7 customer support by phone or chat
  • Get timely updates and personalized reminders
  • Manage your account anytime online
  • Track usage and pay bills from one place
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Experience you can count on

  • A trusted retail energy provider serving customers across Texas since 2002
  • Reliable service with a proven track record
  • Committed to helping customers make informed energy choices

Helpful resources for every part of your move

Find moving checklists, utility transfer guides and expert tips to help you stay organized from packing to move-in day.

Happy couple carrying moving boxes
Happy couple carrying moving boxes
Happy couple carrying moving boxes

Room-by-room packing guide for your next move

Master packing with our room-by-room guide. Get expert tips for kitchen, bedroom, bathroom and living areas to make your move efficient and organized.

Read article
smiling-woman-sitting-with-moving-boxes-on-the-floor-making-a-list
smiling-woman-sitting-with-moving-boxes-on-the-floor-making-a-list
smiling-woman-sitting-with-moving-boxes-on-the-floor-making-a-list

Stay on your moving timeline with our checklist

Embark on your moving journey stress-free with our comprehensive checklist, ensuring a smooth transition to your exciting new home.

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young couple moving into new home needing transfer energy
young couple moving into new home needing transfer energy
young couple moving into new home needing transfer energy

The ultimate guide to transferring or canceling utilities

Learn how to seamlessly cancel or transfer your utilities when moving. Use our step-by-step guide for services like electricity, water, gas, and internet.

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Planning a relocation to Texas?

Set up electricity service with Direct Energy before move-in day and explore relocation tips, checklists and local insights to help make your transition easier.

Twilight image of Texas City skyline

Moving to Texas: 8 things to expect when relocating to the Lone Star state

Discover the perks and challenges of Texas living, from warm weather and low taxes to affordable homes and a booming job market.

Read article
Moving van outside of house loaded

Out-of-state moving checklist: 10 tips you need to know

Master your out-of-state move with our top 10 tips, from budgeting to downsizing, securing movers, and preparing pets and kids.

Read article
Apartment building image
Apartment building image
Apartment building image

Tips for setting up electricity service for your new apartment in Texas

What renters should know about electricity setup when moving into a new apartment.

Read article

Don't stress about choosing the perfect plan.

You can change to a different eligible Direct Energy plan within 90 days of enrolling.2

Shop plans

 

Set up your home with a Vivint home security bundle 

Smart home security solutions from Vivint can help protect your home while you rest easier. Eligible Texas customers can get exclusive savings when they sign up for a new Vivint system.

View Vivint offers
Vivint logo and product lineup
Vivint logo and product lineup
Vivint logo and product lineup

Questions about moving my electricity service 

Show all answers

When you enroll in a Direct Energy electricity plan, you can usually choose when your service starts. Your service can begin a minimum of 3 business days after you sign up. If you need service to start sooner, call Direct Energy at 1-888-305-3828. Additional costs may apply. If you have a security deposit due, we must receive the payment or the deposit waiver before your service can start.

Current Direct Energy customers may be able to transfer service to a new address through the Online Account Manager. During the process, you can:

  • Choose the end date for your current address
  • Compare plans available for your new home
  • Enter your new address
  • Pick a new service start date 

If you're moving, you may still need to contact your electricity provider to schedule a stop date for service at your current address.

If you're not a current Direct Energy customer, you can compare electricity plans in Texas and sign up for service at your new address. When you sign up, you can usually choose when your service starts. Your service can begin a minimum of 3 business days after you enroll. If you need service to start sooner, call Direct Energy at 1-888-305-3828. Additional costs may apply.

Yes. Moving can be an ideal time to compare electricity providers and plans. If your new home is in a deregulated area, you'll typically have the option to choose from multiple electricity providers. Before switching, contact your current provider to confirm your contract expiration date and ask about any cancellation policies. After switching to Direct Energy, your service should continue without interruption. Whether you recently signed up for a Direct Energy plan or want to explore other options, we can help you switch plans within 90 days with no early termination fee.

Termination fees depend on the terms of your current electricity plan. If you cancel your Direct Energy electricity or natural gas service before your contract term expires, a cancellation or early termination fee may apply. This fee is based on your contract term length and local utility company. Review your plan details for more information or contact your current provider before your move date to discuss your options.

In addition to electricity, many Texas movers may need to arrange other home services before moving day, including:

  • Home security system
  • Internet
  • Natural gas service, if available
  • Trash and recycling collection
  • Water and sewer service

Requirements and providers can vary by city, district and neighborhood, so check what's available at your new address before moving. For help finding utility providers in Texas, resources like UtilityFinder and WhoIsMyUtility can help you look up electricity, natural gas, water, internet, trash and recycling services.

Yes, same-day service is an option for Direct Energy prepaid electricity plans.1 To activate a prepaid electricity account, you must make an initial minimum payment of $75 immediately after signing up. You can make your first payment by phone at the end of enrollment or in person at an authorized pay station to help your electricity start on your requested date. If you plan to make your first payment online, you won’t be able to do so until the next business day, which may delay your service start date.

When comparing electricity plans for a new home and depending on your chosen provider, consider:

  • Account management features
  • Contract length
  • Customer tools 
  • Energy rate 
  • Potential fees
  • Pricing structure
  • Renewable energy options
  • Usage requirements 

Choosing an electricity plan that matches your needs may depend on your household’s energy usage and moving budget.

Terms, conditions and other restrictions

1 Offer valid for new residential customers in Texas only. Same-day service is offered Monday through Saturday (except on holidays), where an existing standard "smart" meter is in place. For move-ins (including transfer of service), requests processed after 6 p.m. Central Time will be connected the next business day. For switches, requests processed after 5 p.m. Central Time will be connected the next business day. Permit and enrollment requirements must be met before a request can be processed (examples can be found here). Additional charges may apply based upon your TDSP.

2 Direct Energy’s residential retail electricity customers who are enrolled in a qualifying electricity plan have a one-time opportunity to change to a different qualifying retail electricity plan option within 90 days without incurring an early termination fee. Terms and conditions apply.