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Small Business

(Mon - Fri: 8:00am-6:00pm ET)
Email: Sign Up

Large Business

(Mon - Fri: 8:00am-5:00pm ET)

For Your Home
Mon-Fri: 8:00am-8:00pm ET
Sat: 8:00am-5:00pm ET
Sat-Sun: Closed


Postal Service
Direct Energy, PMB #51
7385 North State Route 3
Westerville, OH 43082
Email: Customer Service

Small & Large Business

(Mon - Fri: 8:00am-6:00pm ET)
Email: Customer Service

Natural Gas
(Mon - Fri: 8:00am-6:00pm ET)
Email: Customer Service

Email: Customer Service

Natural Gas Triggers
fax: 1-866-421-2451
Email: Customer Service

Direct Energy Protection Plans


Residential Energy, Corporate

Direct Energy
910 Louisiana
Houston, TX 77002

Small Business Energy & Large Business Energy

Direct Energy
1001 Liberty Avenue
12th Floor
Pittsburgh, PA 15222

Media Relations

Estefania Joy

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Frequently Asked Questions

If you haven't already, you'll first need to create an account with your local utility. Unless you're moving, you should already have an account.

Have your utility account information on hand when you're ready to enroll. We'll ask you for this information so that your utility can connect you to service with us.

You can sign up by clicking the "Get Started" button above. If you are moving to a new address, just fill out your service address information for your new home. If you are switching suppliers, we will notify your current supplier of your switch.

Refer-A-Friend is Direct Energy's customer referral program. Turn your friends on to Direct Energy and you'll earn a $50 Visa® Prepaid Card for each customer you refer. And unlike the other programs, there's no limit to the number of friends you can refer. With Refer-A-Friend your friends win, too, with a $50 Visa® Prepaid Card when they enroll with Direct Energy. Giving great rewards for referrals is just one more way we put customers first.

You can easily renew your existing Direct Energy service online. Direct Energy will contact you by mail, email and/or via Online Account Manager messaging when you are eligible for renewal.

To renew:

  • Log into your Direct Energy Online Account Manager with your User Name and Password.
  • Hover over the "Account Management" icon in the top navigation and click the "Renew" link.
  • You'll be presented with a range of plan options and the current rates for those plans in your area. You'll be able to view detailed information for the available plans.
  • When you find the plan you like, click the "Renew" link and follow the instructions.

Please be advised that you are not renewing with your current rate and plan. You are renewing your service agreement with Direct Energy, while choosing a new plan and rate. You can renew with your current plan, but that rate most likely has changed due to energy market demand.

If you're not able to process your renewal online, don't see the "Renew" link or can't find a plan option to suit you, please call Customer Service at 1-888-548-7540. Our customer care team will be delighted to assist you with your renewal.

Have a question about a plan or need help placing an order?

Call us: 1-888-548-7540

Hours: 8:00 am - 8:00 pm Mon-Fri ET
8:00 am - 5:00 pm Sat ET
Closed Sun
Chat Hours: 9:00 am - 7:00 pm Mon-Fri ET

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