Frequently Asked Questions

How to Contact Direct Energy FAQs

  • How do I sign up for Direct Energy by phone?

    To speak with a Direct Energy Customer Service representative for your area, please call 1-855-461-1926. This includes moving your service to a new address, general customer service needs, and more. If you need to sign up for...

  • How do I contact Direct Energy?

    You can contact Direct Energy in the following ways: Customer Support: 1-800-571-4900 Mon-Sat: 7:30am - 8:00pm CT Chat (bottom of this page) Mon-Fri: 8:00am to...

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