Frequently Asked Questions

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  • Sign Up with Direct Energy

  • General Questions

  • What to Know As a Customer

    • Will I save money by signing up with Direct Energy?

      Future savings depend on the direction of commodity prices, which can be very volatile; however, you are not guaranteed savings. Historically, Direct Energy's rates have been very competitive. Our fixed-rate products offer...

  • Glossary

    • What does kWh mean?

      The term "kWh" stands for kilowatt-hour and is the unit of measurement for your electricity use over time.

    • What is a CCf or MCf?

      The term "CCf" or "MCf" is the unit of measurement for your natural gas use over time. In most areas, this is the unit visible on your utility bill for your natural gas usage on any given billing cycle.

    • What are transmission charges?

      These are charges assessed by your local utility company on your bill for the cost of moving high voltage electricity from the facility that generates that electricity through the distribution lines of your electric distribution...

    • What are distribution charges?

      These are the fees that your local utility company charges you to deliver the electricity or gas supply to your location .These charges are assessed in addition to the cost of electric or gas generation service. Your utility company...

    • What is electricity and natural gas deregulation?

      Historically, your natural gas and electricity were supplied and delivered to you exclusively by the local utility company for your area, also known as the Local Distribution Company (LDC). The energy industry across the country...

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