Frequently Asked Questions

How to Contact Direct Energy FAQs

  • How do I sign up for Direct Energy by phone?

    To speak with a Direct Energy Customer Service representative for your area, please call 1-855-461-1926. This includes moving your service to a new address, general customer service needs, and more. If you need to sign up for...

  • How do I contact Direct Energy?

    You can contact Direct Energy via social media at Facebook and Twitter! Customer Service representatives can answer your questions on both those social networks from 8am to 5pm CST Monday through Friday. To speak with Direct...

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Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

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