Can I renew with the same rate I have now?

Unfortunately, as rates are subject to change according to energy market demand, you are most likely not able to renew your plan with the same rate you have been paying. You are able to renew at the current rates we have posted for our plans.

Please be advised that, if you are trying to renew your plan and you are doing so in advance of your estimated contract expiration date, you can log into your Direct Energy Online Account Manager at a later date to see if the rates have changed to something more favorable. Since rates are subject to energy market demand, rates can increase or decrease as you approach your fixed-rate plan contract expiration date, so if you see a rate you like, be sure to lock in that rate by renewing online or by calling Customer Service at 1-888-305-3828.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

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