How do I switch plans with Direct Energy?

If you are on a variable-rate no-contract plan, you can switch to a fixed-rate plan with Direct Energy online quite easily:

If you are not able to process the switch online, do not see the "Switch to a Fixed Plan" link, or cannot select the plan option you would prefer, you will need to call Customer Service at 1-888-305-3828 so that a representative can assist you.

If you want to switch from one variable-rate no-contract plan to another, you will need to call Customer Service at 1-888-305-3828 so that a representative can assist you.

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Please visit Contact Us and select your state of residence to view the contact information for your area.

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