Do you waive the deposit?

You may be eligible to have Direct Energy waive the deposit requirement if you meet one of the following criteria:

65 or older
If you are 65 years of age or older, please send us a copy of your (or your spouse's) driver's license or state ID. You must not have any overdue electricity payments.

Victim of domestic violence
If you are a victim of domestic violence as recognized by the Texas Council on Family Violence, you can send us a completed and signed certification letter from the Texas Council on Family Violence to confirm your status.

Letter of credit
If you have been a residential customer of any retail electric provider or an electric utility within the last two years and were not late paying a bill more than once in the last 12 months, please contact your current electricity provider to provide a letter of credit on your behalf.

Medically indigent
If you are considered medically indigent as certified by a government entity or government-funded energy assistance program provider and physician, please provide us with documentation.

Incorrect Information
You feel that the information received from the consumer credit reporting agencies listed below is incorrect or has been revised to meet our requirements for service.

For any of the situations above, you can send us your information by:

  • Fax at 1-800-251-5617 , Attn. Deposit Waiver
  • Mail at:
    Attn. Deposit Waiver
    P.O. Box 180
    Tulsa, OK 74101-0180, United States
  • Email to:
Once we receive your documentation, we'll let you know that we've sent a request for your Direct Energy service to begin. Remember, we cannot send the order to start your electric service until we confirm your status, so please send us the forms as soon as you can. We will hold your enrollment for 15 days or until this information is received, whichever comes first.

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